The website implied this hotel was close to Auckland Airport....it is not. On check in we were concerned about the state of the hall/reception, kind of old, need of paint and a new carpet. On opening our room door we were greeted by a lovely clean soapy smell...apparently it was from a can. The bed was clean and neatly made...a plus. The carpet had not been vacuumed, we did not have any towels, not sure the last time the bathroom was given a through cleaning....it was "clean" but not hotel clean. The head board was dislodged from the wall. Food was mediocre. A terrible way to end a wonderful vacation in NZ. Luckily? we only had a few hours to sleep and then return to the airport so.......

This place is an absolute dump. We paid over $400 for this, thinking we were going to get a reasonable quality hotel compare to what we’ve been getting in Europe for the last three months. Breakfast was included. We had a welcoming committee of cockroaches in the bedroom. The place is tired and rundown. We went for breakfast this morning which had the cheapest ingredients you could possibly imagine. This is compared with the breakfasts we have been getting at hotels throughout Europe similar rated hotels which have been like gourmet meals by comparison. You have to pay for a hot breakfast which is always included in hotels throughout Europe no extra cost.. The cleanliness of the rooms was very much in question I’ve added some photos. There’s some shoddy reparations that make the place look very shabby. Don’t be fooled by the photos in the advertising. This is the proverbial phrase mutton dressed up as lamb.I shudder it to think what tourists arriving in New Zealand from overseas would feel arriving at a place like this at advertises it self as a Kiwi hotel.

A sorry excuse for a hotel. Rooms very tired, not the tidy fresh rooms you see in the photos. Very unclean too, hairs all throughout the bathroom, stains on the walls and floor, and a leaky shower which soaks into the bedroom floor. To make matters worse, the smoke alarm had no battery, and was 8 years expired. The lack of interest by staff was appalling, they clearly do no care for their guests. The manager himself did not take my complaints seriously, and a follow up after my stay had no response. Clearly cutting corners at the guests’ expense. Avoid this place at all costs, along with any other VR hotel properties.