THIEVES! THIEVES ! BEWARE PLEASE DON'T STAY HERE.
to make a long story short they stole our beloved clothing item , we left it by accident on the restaurant , we called and said they had it with them and could courier it and now they say they never had it with them LIARS!!!!, never in years staying anywhere I had property stolen from staff , this place is so cheap now you know why
YOU HAVE BEEN WARNED
Kia Ora Pablo,
Thank you for taking the time to provide a review, i am sorry to hear about your experience with us in regard to your item of clothing. I have met with staff and it appears to be a communication issue as they did not have the item. We hope to welcome you again in the near future.
Good points were, impeccable room recently refurbished ( or so it looked). Food was well prepared at dinner and reasonably price. Bad point was that I cancelled at short notice so automatically forfeited the one night charge. The reason for cancellation was that my daughter in Melbourne emailed to say she had just tested positive for covid, so I shouldnt stay there. However, within 1 hour she said I could stay at a neighbour’s house, so I emailed the hotel to ask if my reservation could be reinstated, but no reply. On arrival I asked if they had reinstated the booking and they said it wasnt possible and they had rented the room . However they did have another that I could pay for again, which I had no choice but to accept. If they had resold the room and also charged me they doubled their income !Strange they had a room available but only if I paid again ?? That is not the way to create goodwill and recommendations ! So I wouldnt stay there again when there are so many alternatives close by.
Kia Ora,
Thank you for taking the time to share your feedback on your recent stay.
We are very sorry to learn your stay experience was less than standard. Feedback from our guests is extremely important to us, as it is a way for us to listen to our guests and use this information to improve our services. Further to this, your comments were shared with the management team.
We are currently in phase 1 of our three-year rooms renovation project to upgrade our guest rooms after COVID and we hope you will give us another chance to restore your confidence in choosing to stay at our hotel again.
Kind Regards,
Auckland Airport Kiwi Hotel
Smelly, beds with filty cushions and unwashed slept in sheets. Disgusting! Was offered another room which was about the same! Didn't smell as bad. Court yard outside second room was covered in bird poo run down and un kept. And no refund. Have just written off as a bad mistake and will learn from it.
Kia Ora,
We appreciate you taking the time to provide feedback about your recent stay with us.
Every guest experience is important to us. We take our guests’ feedback very seriously and your feedback is essential in our effort to improve our service standards. You comments will be handled by me personally.
We have staff available 24/7 and if you brought any concerns to our attention we would have loved to rectify this for you.
I would be most grateful if you could please contact me directly on shalend@vrgroup.co.nz with the details of your booking so we can look into your feedback further. We hope to hear from you soon.
All The Best,
Hotel General Manager
This hotel made me embarrassed to be a kiwi. If you are looking for accommodation please don't stay at this hotel. Our room was dirty,there wasn't even any soap in bathroom. Container was empty. Reception was rude and not helpful. Disappointing end of a wonderful holiday in South Island.
Dear ChrinM,
We appreciate you taking the time to provide feedback about your recent stay with us.
Every guest experience is important to us. We take our guests’ feedback very seriously and your feedback is essential in our effort to improve our service standards. You comments will be handled by me personally.
We have staff available 24/7 and if you brought any concerns to our attention we would have loved to rectify this for you.
I would be most grateful if you could please contact me directly on shalend@vrgroup.co.nz with the details of your booking so we can look into your feedback further. We hope to hear from you soon.
All The Best,
Hotel General Manager
A picture paints a 1000 words.
Absolutely nothing like it looks on the website.
The fridge leaks, the lights don't work, the cushions smell of child vomit, the bathroom vanity is not even secured to the wall.
Seriously, I would rather sleep in my car than stay here.
Dear HospoDr
Thank you taking the time to write a review regarding your recent stay with us.
We are disappointed to hear that you did not enjoy your entire stay with us and apologise for not meeting with your expectations. All our rooms are fully serviced in line with our procedures, before being entered back into the system for check-in. Our Housekeeping Team are available from 8am to 8pm and would have been happy to assist with any concerns you may have had with the room, at the time of your stay. We have immediately reiterated the importance of ensuring that all our Room Attendants are extra vigilant when cleaning the rooms and again apologise for any lapse in our usual standard of cleanliness.
Equally, guest service is always of paramount importance to us. We always strive to provide the best hospitality service and go the extra mile for our guests. However, we are disappointed to hear of the service that you had experienced during your stay. Please rest assured we have addressed this with the team to ensure we improve on this and that all our teams provide a welcoming service to all guests. We sincerely apologise for the inconvenience this may have caused.
Assuring you of our best intentions at all times.
Kind regards,
Hotel Manager
