Hi we had the misfortune to stay the night at this hotel Friday 24 June 2022 That was a mistake never to be made again BE Warned this is possibly a self rated Hotel Our room was on the second floor of the Hotel block. Our room was first indication ok it will do how ever as the stay went on things deteriorated here is a list of what was wrong.
Broken toilet
Mould on furniture
No heating
Dirty
Broken phone
Floor/ carpet wet that in turn wet suitcases and cloths
Drapes wet and Mouldy.
And to top this off at 2 am the couple in the room next door in gauged in loud well leave that for people to fill in the blank.
By this point and not wanting to disturb room next door I tried to ring reception to find phone not working so started to get dressed to go to reception only to find that my cloths and suitcase to be wet. Night porter was very nice. We have asked for a refund not heard a word

I made a booking for 2 rooms on Sunday, same 10 days checking in today. I am in Melbourne Australia, due to the border closures I asked if I could amend the dates. I have had dreadful communications with this hotel. I managed to amend 1 room and after today I have to cancel it due to more lockdowns announced. I realised the 2nd room booking I made at the same time, was quite diff and had a no change/cancel rule. I have begged the hotel to offer a credit but they refuse, assuming they keep my money and can sell the room again. They say its not up to them, contact Booking.com There is no reason why they can't return the money they have for a room I can't use. They can waiver if they chose too or offer a credit. Booking.com say the hotel have the payment, so it is up to them. Agoda (partner??) is involved and they also say its up to the hotel. We are only travelling home due to a sick grandmother, so has been incredibly stressful. Hotel has no level of customer service or dignity in dealing with issues. I have asked for returned phone calls and emails. I wish I could give a better rating experience and I do this very hesitantly. I have left my phone number again today.

The only positive thing was the price but the cleanliness of the room was disgusting. Very dirty bathroom, floor not vacuumed.i was worried the bed would be dirty also but didnt seem to be. All in all was not a pleasant stay at all.