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Kawana Travellers
Kawana Island, Australia

Dreadful bed

1.0 of 5 bubblesReviewed 3 Sept 2024via mobile
Without about the worst night sleep ever, in a bed that was really uncomfortable as the mattress springs were collapsed. This hotel really needs to invest in new beds.
Definitely not the place to stay the night before an international flight, if you are looking for a decent sleep.
Date of stay: September 2024
Trip type: Travelled as a couple
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    14 - 19 of 5,563 reviews
    Reviewed 1 September 2024 via mobile

    Nothing wrong with the room but the lady checking us In was disinterested and dismissive. She didn’t seem to like her job and seemed inconvenienced when we approached here to check in. As we were walking to the life we overhead her college mutter “stfu” after she ended a call with a customer. Not the most warmest of welcome. We had a lot of bags and a 7 month old in tow so were struggling a bit. There was no offer of help with our bags. I know they’re not obligated but would have been nice if they offered. We saw the Pullman was across the road and regretted not booking there.

    Date of stay: August 2024
    Trip type: Travelled with family
    2  Thank NYCfan1
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Sago Feagaiga, Owner at Novotel Auckland Airport, responded to this reviewResponded 3 September 2024

    Kia Ora - Good afternoon NYCfan1,


    Thank you for your comments received regarding your stay and we apologise that your experience did not meet your expectations; please allow me to express my sincerest apologies.

    At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. I wish to investigate your concerns further so please can you email me at sago.feagaiga@accor.com the name of your reservation and the date/s you stayed with us so that I may explore with our staff more.

    We appreciate you sharing your concerns, and it is our hope that you will allow us the opportunity to serve you better in future.

    Kind regards

    Sago Feagaiga
    Guest Relations Manager
    Novotel Auckland Airport

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 25 August 2024 via mobile

    Another outstanding stay at the Novotel Auckland Airport, this time in Room 809 overlooking the airport runway. From a slick and welcoming checkin, to a service focussed restaurant to the room - best thing about the room was a walk in shower, previously we’ve had to use steps to climb into a bath to use the shower. Maybe OK in your twenties, but potentially an accident waiting to happen in your sixties.

    The room was clean and well maintained - good water pressure in the shower. Also very quiet, with no banging doors or sounds from adjoining rooms.

    Good to be allowed to take our bags to the room on an airport baggage trolley saving my back.

    Housekeeping was great at providing plates, cutlery and extra tea bags, but why do hotels, not just the Novotel ration every room to four tea bags and six punnets of milk?

    All in all a faultless stay with professional service.

    Room tip: Ask nicely for a walk in shower, it’s both easier and safer than using steps to climb into a bath!!!
    Date of stay: August 2024
    Trip type: Travelled as a couple
    2  Thank George S
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Cameron Burroughs, Owner at Novotel Auckland Airport, responded to this reviewResponded 27 August 2024

    Dear George S,


    Thank you for sharing your experience regarding your recent stay at Our Place. We really appreciate your kind words of encouragement.

    It is so pleasing to know that when our guests leave us, we have made a long lasting impression by delivering our unique, friendly Aotearoa New Zealand hospitality.

    I will ensure this feedback is circulated to all our departments and we look forward to being of service to you again in future.

    Kind regards,

    Sago Feagaiga
    Guest Relations Manager
    Novotel Auckland Airport

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 13 August 2024

    We were flying back from the USA and had a 15hr lay over. Booked into the Novotel, instantly on arrival we were welcomed. Able to take the airport luggage trolley to our room. Seamless arrival procedure.
    Restaurant on site.
    Very peaceful and comfortable

    Room tip: You are able to take your luggage 🧳 trolley to your room
    Date of stay: July 2024
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    1  Thank jennywV567FT
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Cameron Burroughs, Owner at Novotel Auckland Airport, responded to this reviewResponded 20 August 2024

    Dear jennywV567FT,


    Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests.

    I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

    Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

    We look forward to being of service at your next visit.


    Kind regards

    Sago Feagaiga
    Guest Relations Manager
    Novotel Auckland Airport

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 31 July 2024

    Excellent Hotel, we always have a great expereince here, the bonus is it is so close to the airport. At the moment there is external work happening outside so the walk is a bit longer, other than that the service is great, the GYM is excellent and overall its worth the money.

    Date of stay: July 2024
    • Trip type: Travelled on business
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    2  Thank Tuteri R
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Cameron Burroughs, Owner at Novotel Auckland Airport, responded to this reviewResponded 2 August 2024

    Dear Business Stays,

    Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests.

    I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

    Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

    We look forward to being of service at your next visit.


    Kind regards

    Sago Feagaiga
    Guest Relations Manager
    Novotel Auckland Airport

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 29 July 2024

    Flying in and out of Auckland to Rarotonga, staying at the Novotel was just a good overnight stopover option. The staff were great with customer care and the room was clean and tidy.

    Date of stay: July 2024
    • Trip type: Travelled on business
      • Value
      • Location
      • Sleep Quality
      • Rooms
      • Cleanliness
      • Service
    Review collected in partnership with Accorhotels.com
    2  Thank Benelli_1956
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Cameron Burroughs, Owner at Novotel Auckland Airport, responded to this reviewResponded 30 July 2024

    Dear Benelli_1956,


    Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests.

    I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

    Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

    We look forward to being of service at your next visit.


    Kind regards

    Sago Feagaiga
    Guest Relations Manager
    Novotel Auckland Airport

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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