Flying in and out of Auckland to Rarotonga, staying at the Novotel was just a good overnight stopover option. The staff were great with customer care and the room was clean and tidy.
3,174
1,808
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84
Tuteri R
Nelson, New ZealandBusiness Stays
Review of Novotel Auckland Airport
Reviewed 31 Jul 2024
Excellent Hotel, we always have a great expereince here, the bonus is it is so close to the airport. At the moment there is external work happening outside so the walk is a bit longer, other than that the service is great, the GYM is excellent and overall its worth the money.
Date of stay: July 2024Trip type: Travelled on business
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cameron Burroughs, Owner at Novotel Auckland Airport, responded to this review
Responded 1 Aug 2024
Dear Business Stays,
Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests.
I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
We look forward to being of service at your next visit.
Kind regards
Sago Feagaiga
Guest Relations Manager
Novotel Auckland Airport
Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests.
I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
We look forward to being of service at your next visit.
Kind regards
Sago Feagaiga
Guest Relations Manager
Novotel Auckland Airport
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (5,557)
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3,174
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All reviews international terminal across the road auckland airport an early morning flight next morning new zealand comfortable bed convenient location arriving late mini bar between flights hire car stayed one night an overnight stay runway convenience plane
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12 - 17 of 5,557 reviews
Benelli_1956
1
Date of stay: July 2024
Review collected in partnership with Accorhotels.com
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2 Thank Benelli_1956
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cameron Burroughs, Owner at Novotel Auckland Airport, responded to this reviewResponded 30 July 2024
Dear Benelli_1956,
Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests.
I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
We look forward to being of service at your next visit.
Kind regards
Sago Feagaiga
Guest Relations Manager
Novotel Auckland Airport
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sherilyn C
151
The hotel is convenient located next to the hotel. Great soundproof from planes and construction nearby.
A bit troublesome for coach parking and hopping on and off because of the construction and the people from Pullman could get incredibly rude!!! So end up need to walk to the airport coach parking area.
Staff are nice, helpful and accomodating. Have a long table for work and daily use. A seating area at the closet for dressing and wearing the shoes. Breakfast is nice but feel they're short handed from time to time.
4 socket available with one adaptor and 1 USB available in room.
Not sure if it's on trend now but no toiletries are given nor were we told about that. However, they do provide what you need on request. No ventilation in the bathroom. The bathroom blind at my room is broken and never work.
They do daily clean up including empty the bin, make the bed and change of towel when needed. I hope they could freshen the room a bit mid week, like cleaning the carpet. Some days my partner had to stay in the hotel all day, the cleaning staff would just wait until the room is emptied for cleaning. They are also friendly and helpful. Thumbs up for them.
The mattress is too soft. Same opinion goes with partners who go on the trip.
The phone don't really work. I tried calling my partners from the other rooms just to realised that. Probably the reason why some morning calls could not be make.
However, I do agree that the morning call is not reliable. As we tried that on 3 nights, they missed it the day we check out to catch flight...
Date of stay: July 2024
Ask Sherilyn C about Novotel Auckland Airport
1 Thank Sherilyn C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cameron Burroughs, Owner at Novotel Auckland Airport, responded to this reviewResponded 30 July 2024
Dear 872sherilync,
Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests.
I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
We look forward to being of service at your next visit.
Kind regards
Sago Feagaiga
Guest Relations Manager
Novotel Auckland Airport
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melani L
Napier, New Zealand
14
via mobile
Excellent location as it is located opposite the international airport. I've stayed here a few times now as I've had an early morning flight out of Auckland (I live in Napier). The rooms is clean & tidy, the hotel itself is modern and the resturant is great for meals (the bar is fully stocked as well!).
Room tip: Book in advance to avoid paying $300 a night but definitely worth it if you have an early morning flight and want to avoid Auckland traffic.
Date of stay: July 2024
Ask Melani L about Novotel Auckland Airport
1 Thank Melani L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cameron Burroughs, Owner at Novotel Auckland Airport, responded to this reviewResponded 30 July 2024
Dear Melani L,
Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests.
I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
We look forward to being of service at your next visit.
Kind regards
Sago Feagaiga
Guest Relations Manager
Novotel Auckland Airport
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
DRM888
London, United Kingdom
10323
via mobile
The room was really comfortable at the Novotel, it was the perfect base for an early flight the following morning.
The bed was really comfortable, and our room had an amazing view of the runway up from the 10th floor. We could have watched those planes all night.
The complimentary drinks and snacks were a great touch, and the hotel was modern and clean throughout.
There is a lot of construction going on at the base of the hotel so was a bit tricky to navigate, but otherwise no issues.
Date of stay: July 2024
Ask DRM888 about Novotel Auckland Airport
2 Thank DRM888
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cameron Burroughs, Owner at Novotel Auckland Airport, responded to this reviewResponded 22 July 2024
Dear DRM888,
Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests.
I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
We look forward to being of service at your next visit.
Kind regards
Sago Feagaiga
Guest Relations Manager
Novotel Auckland Airport
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Happiness26557575436
5
Similar to Novotel Brisbane Airport but only a 50 metre walk to international check in. Staff at check in and the restaurant could not do enough to assist us with our stay. The room was very tidy with their not being a thing out of place. It is the only place for us to stay.
Date of stay: May 2024
Ask Happiness26557575436 about Novotel Auckland Airport
1 Thank Happiness26557575436
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Cameron Burroughs, Owner at Novotel Auckland Airport, responded to this reviewResponded 9 July 2024
Dear Happiness26557575436,
Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests.
I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
We look forward to being of service at your next visit.
Kind regards
Sago Feagaiga
Guest Relations Manager
Novotel Auckland Airport
This response is the subjective opinion of the management representative and not of TripAdvisor LLC