Excellent location as it is located opposite the international airport. I've stayed here a few times now as I've had an early morning flight out of Auckland (I live in Napier). The rooms is clean & tidy, the hotel itself is modern and the resturant is great for meals (the bar is fully stocked as well!).
Dear Melani L,
Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests.
I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
We look forward to being of service at your next visit.
Kind regards
Sago Feagaiga
Guest Relations Manager
Novotel Auckland Airport
The room was really comfortable at the Novotel, it was the perfect base for an early flight the following morning.
The bed was really comfortable, and our room had an amazing view of the runway up from the 10th floor. We could have watched those planes all night.
The complimentary drinks and snacks were a great touch, and the hotel was modern and clean throughout.
There is a lot of construction going on at the base of the hotel so was a bit tricky to navigate, but otherwise no issues.
Dear DRM888,
Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests.
I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
We look forward to being of service at your next visit.
Kind regards
Sago Feagaiga
Guest Relations Manager
Novotel Auckland Airport
Similar to Novotel Brisbane Airport but only a 50 metre walk to international check in. Staff at check in and the restaurant could not do enough to assist us with our stay. The room was very tidy with their not being a thing out of place. It is the only place for us to stay.
Dear Happiness26557575436,
Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests.
I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
We look forward to being of service at your next visit.
Kind regards
Sago Feagaiga
Guest Relations Manager
Novotel Auckland Airport
There were around 25 people waiting to be checked in and two checkpoints open, after a while the third one was opened. I had tried many times the day before to call, but the phone was never answered. Wake up call never happened, the prices were exhorbatent for what you got. Won't stay again even though the location was brilliant,thanks again.
Dear 187grahamel,
Thank you for your comments received regarding your stay and we apologise that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issue concerned to prevent future occurrence.
We appreciate you sharing your concerns, and it is our hope that you will allow us the opportunity to serve you better in future.
Kind regards
Sago Feagaiga
Guest Relations Manager
Novotel Auckland Airport
Really clean hotel and friendly staff. Unfortunately I have to review a few pitfalls, TV did not work, there were no large towels in the bathroom and the bath side was so high it was dangerous to climb into. Dinner took 50 mins to arrive and was really average. Breakfast paid for was average too and cold. It’s a really nice location and a shame there were too many things that let them down, next time I’ll opt for another hotel.
Dear E3202RVfranc,
Thank you for your comments received regarding your stay and we apologise that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issue concerned to prevent future occurrence.
We appreciate you sharing your concerns, and it is our hope that you will allow us the opportunity to serve you better in future.
Kind regards
Sago Feagaiga
Guest Relations Manager
Novotel Auckland Airport
