Name: Great location
Item: Novotel Auckland Airport
Rating: 5
Author: Melani L

Show reviews that mention

All reviews international terminal across the road auckland airport an early morning flight next morning new zealand comfortable bed convenient location arriving late mini bar between flights hire car stayed one night an overnight stay runway convenience plane

Filter

Updating list...

15 - 20 of 5,557 reviews

DRM888

London, United Kingdom

10323

Reviewed 19 July 2024 via mobile

Perfect spot for an early flight

The room was really comfortable at the Novotel, it was the perfect base for an early flight the following morning.

The bed was really comfortable, and our room had an amazing view of the runway up from the 10th floor. We could have watched those planes all night.

The complimentary drinks and snacks were a great touch, and the hotel was modern and clean throughout.

There is a lot of construction going on at the base of the hotel so was a bit tricky to navigate, but otherwise no issues.

Date of stay: July 2024

Ask DRM888 about Novotel Auckland Airport

1 Thank DRM888

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear DRM888,

Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests.

I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

We look forward to being of service at your next visit.

Kind regards

Sago Feagaiga
Guest Relations Manager
Novotel Auckland Airport

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Happiness26557575436

5

Reviewed 2 July 2024

NOTHING BETTER TO CATCH INTERNATIONAL

Similar to Novotel Brisbane Airport but only a 50 metre walk to international check in. Staff at check in and the restaurant could not do enough to assist us with our stay. The room was very tidy with their not being a thing out of place. It is the only place for us to stay.

Date of stay: May 2024

Ask Happiness26557575436 about Novotel Auckland Airport

Thank Happiness26557575436

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Happiness26557575436,

Thank you for your comments received regarding your recent stay with us. It is always a pleasure to receive feedback from our guests.

I will share your experience with our team and am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

We look forward to being of service at your next visit.

Kind regards

Sago Feagaiga
Guest Relations Manager
Novotel Auckland Airport

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Grahame L

1

Reviewed 29 June 2024

Front desk.

There were around 25 people waiting to be checked in and two checkpoints open, after a while the third one was opened. I had tried many times the day before to call, but the phone was never answered. Wake up call never happened, the prices were exhorbatent for what you got. Won't stay again even though the location was brilliant,thanks again.

Date of stay: June 2024

Ask Grahame L about Novotel Auckland Airport

2 Thank Grahame L

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear 187grahamel,

Thank you for your comments received regarding your stay and we apologise that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issue concerned to prevent future occurrence.

We appreciate you sharing your concerns, and it is our hope that you will allow us the opportunity to serve you better in future.

Kind regards

Sago Feagaiga
Guest Relations Manager
Novotel Auckland Airport

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

E3202RVfranc

Auckland Central, New Zealand

153

Reviewed 28 June 2024

Needs to make improvements!

Really clean hotel and friendly staff. Unfortunately I have to review a few pitfalls, TV did not work, there were no large towels in the bathroom and the bath side was so high it was dangerous to climb into. Dinner took 50 mins to arrive and was really average. Breakfast paid for was average too and cold. It’s a really nice location and a shame there were too many things that let them down, next time I’ll opt for another hotel.

Date of stay: May 2024

Ask E3202RVfranc about Novotel Auckland Airport

Thank E3202RVfranc

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear E3202RVfranc,

Thank you for your comments received regarding your stay and we apologise that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issue concerned to prevent future occurrence.

We appreciate you sharing your concerns, and it is our hope that you will allow us the opportunity to serve you better in future.

Kind regards

Sago Feagaiga
Guest Relations Manager
Novotel Auckland Airport

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Jetzin

Wellington, New Zealand

5420

Reviewed 22 June 2024 via mobile

Disappointing in many ways.

Great location being next to international airport. Otherwise a basic clean room, nothing special about it. The water was turned off for much of our stay so could not shower that night. Room Service food of very poor quality and over priced. The food was undercooked and lukewarm warm.
We wouldn’t stay here ever again. Price does not reflect the quality. Pleased to leave it.

Room tip: Avoid ordering room service. The food is poor and luke warm. It’s over priced. The location to the international airport is excellent.

Date of stay: June 2024

Ask Jetzin about Novotel Auckland Airport

2 Thank Jetzin

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Dear Jetzin,

Thank you for your comments received regarding your stay and we apologise that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Novotel, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issue concerned to prevent future occurrence.

We appreciate you sharing your concerns, and it is our hope that you will allow us the opportunity to serve you better in future.

Kind regards

Sago Feagaiga
Guest Relations Manager
Novotel Auckland Airport

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC

View more reviews

Previous Next

1 …3 4 5 …

Great location - Novotel Auckland Airport

Great location

JetPark Auckland Airport Hotel

Ibis budget Auckland Airport

Sudima Auckland Airport Hotel

Pullman Auckland Airport

Holiday Inn Auckland Airport, an IHG hotel

Oakwood Manor

Auckland Airport Kiwi Hotel

Auckland Airport Kiwi Motel

Airport Gold Star Motel

Auckland Airport Motel