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All reviews international terminal across the road auckland airport an early morning flight next morning new zealand buffet breakfast long flight comfortable bed convenient location arriving late between flights rental car wake up call stayed one night an overnight stay runway
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Reviewed 13 November 2018

Our main reason for booking this hotel was its close proximity to the airport as we had a really early flight out.

The hotel is literally just outside the airport. Check in was quick. The room was on the small side but comfortable for the 3 nights we were there. Rooms were quiet and sound proof.

The hotel was really kind to store some of our luggage 2 weeks before we were meant to check in as we were on our way to French Polynesia. This really helped us with our luggage restrictions on the small flights on the islands.

Breakfast was a real highlight and one of the best we had on our 3 week stay. We especially loved the kiwi juice.

Staff were kind and friendly. We used uber to get around and this was quite convenient. It was extremely convenient being so close to the airport as it meant a stress free early flight out.

Trolleys are freely available at the hotel. Check out was quick as well. Would stay again.

Date of stay: July 2018
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
Thank nasoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel A, Guest Relations Manager at Novotel Auckland Airport, responded to this reviewResponded 13 November 2018

Kia ora,

Thanks so much for coming to stay with us. I'm thrilled that you loved our location and found the room comfortable and quiet.

It's wonderful too that you encountered such warm interactions with the team and that you appreciated having your bags stored across your travels.

What a delight also that our breakfast was such a highlight for you!


We'd love to welcome you back to Our Place!

Ngā mihi nui | Warm regards

Jono Tremain
Guest Relations Manager
Novotel Auckland Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 November 2018 via mobile

The best part about this hotel is its location, which was the only reason I decided to stay here. You definitely pay for that premium when staying here. I did enjoy looking out my windows to watch the planes.

Everything else was what you would expect from a standard hotel, but wouldn't stay here for any other reason than needing to go to the airport.

Date of stay: November 2018
Trip type: Travelled solo
Thank originalben10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel A, Guest Relations Manager at Novotel Auckland Airport, responded to this reviewResponded 13 November 2018

Kia ora Ben,

We appreciate you choosing Our Place and I'm really pleased to know that you loved our location across your travels (and enjoyed the view that came with this).

We do see high demand and so we'd encourage early bookings wherever you're able in a best effort to get a great rate.

Ngā mihi nui | Warm regards

Jono Tremain
Guest Relations Manager
Novotel Auckland Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 November 2018

while the masses are still trying to find a shuttle, car or hotel, you are relaxing. Only small issue is a design fault with the hotel, you can walk from the lift straight thru to the dinning room and miss going past the dining reception, this got the waitress a bit stroppy at breakfast time. Towels were clean but grey. Otherwise this is the best option when you arrive home tired.

Date of stay: November 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank Gavin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel A, Guest Relations Manager at Novotel Auckland Airport, responded to this reviewResponded 13 November 2018

Kia ora Gavin,

Thanks for coming to stay with us. I'm so thrilled that you loved the ease of arriving to Our Place from your flight.

We've identified some challenges in the design of our ground floor space and we're excited to be in the early stages of planning for some big changes here. I am sorry that the reception you got when entering wasn't the warm one I'd wish for you in every interaction - we'll follow up appropriately.

Apologies too for the oversight with the towel placement in your room - we do our best to weed out anything that doesn't meet our standard. I trust that this was promptly replaced for you.

We'd love to welcome you again.

Ngā mihi nui | Warm regards

Jono Tremain
Guest Relations Manager
Novotel Auckland Airport

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Reviewed 11 November 2018 via mobile

Stayed here for a very brief period, But loved the feel of this place. Walking distance from International Arrival at the Auckland Airport. You can literally push your Baggage Trolley from the Airport to the Reception of this Hotel. 5-8 Mbps WiFi Speed and it’s complimentary for In House Guests. Room is quite Modern looking and fresh. They have kept a Travel adaptor in the room for Foreign guests which is very good and u can buy it for NZD$20 if u want to take it with you. Breakfast has a lot of options considering it’s an English breakfast. The Eggs, Bacon and Hash Browns are delicious. Must Try the Fresh Juices and a Cappuccino To End it. Grab Free 2Degree Sim Cards at the Reception or You can get Vodafone Sims at the Airport. Very Good Hotel for a Transit Stay.

Date of stay: November 2018
Trip type: Travelled on business
Thank devraj_raut
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel A, Guest Relations Manager at Novotel Auckland Airport, responded to this reviewResponded 13 November 2018

Kia ora Devraj,

I want to thank you most sincerely for sharing your review across multiple platforms - we're so appreciative.

We'd love to see you back at Our Place should your travels bring you this way again.

Ngā mihi nui | Warm regards

Jono Tremain
Guest Relations Manager
Novotel Auckland Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 November 2018 via mobile

We stayed here cause we had a early flight the next day. For the price we’d probably stay somewhere a little further away and pay about half the price. Service was fine and location was great but price was high and didn’t even have complementary water in the room.

Date of stay: November 2018
Trip type: Travelled as a couple
Thank TopPaddock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Novotel A, Guest Relations Manager at Novotel Auckland Airport, responded to this reviewResponded 13 November 2018

Kia ora,

We're delighted to have had you with us, appreciating the convenience of our location. I'm pleased too that the team looked after you well.

Given our spot we do see very high demand so we'd certainly recommend booking nice and early wherever you're able.

I hope we will have the opportunity to see you again.

Ngā mihi nui | Warm regards

Jono Tremain
Guest Relations Manager
Novotel Auckland Airport

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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