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megsjg
Whakatāne, New Zealand

Good value : Pleasant service : Car parking/shuttle service available

4.0 of 5 bubblesReviewed 12 Oct 2023
We recently stayed in the deluxe two bedroom family apartment (#31 upstairs & #21 downstairs), before & after our trip to Rarotonga. We were a group of 2 couples. Parking was right outside our room which was fantastic. Indicate a downstairs room if you do not want to carry your bags up the stairs.

Rooms were great & all that we needed, with 2 separate bedrooms & a large enough kitchen/dining area & bathroom. TV, aircon's, & free wifi were all operational at the time of our stay. Room cleanliness I would rate a 3.5 out of 5 (our room was not dirty as many past reviews have indicated - some historical staining & tired areas contributed to a lower score). I will give the owners a few suggested tweaks & feedback directly to them in a separate email.

To have free secure carparking while we were away & free shuttle service to/from the airport was bonus & fantastic!! You will need to load your own bags onto the shuttle trailer ~600mm off the ground, but if you are not prepared to lift your own bags then you should not pack a heavy bag & expect someone else to injure their back lifting it.

We had an amazing Indian dinner delivered to our door the first night from Indian Express at 149 D Kirkbride Rd (menu's are in the rooms), pay over the phone or upon delivery. We also checked out the Post Office Public House only a few minutes from the Airport Lodge at 55 Montgomerie Rd for lunch - which was fabulous!!

We would stay again & recommend as a good value option for a group, considering room configuration, service available & proximity to the airport.

Date of stay: October 2023
Trip type: Travelled with family
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
4.0 of 5 bubblesService
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4 - 9 of 440 reviews
Reviewed 26 August 2023

Shuttle to/from airport was the only positive in our experience with this motel. The room was disgustingly filthy (see photos). Wouldn't even put our bags on the sofa bed, let alone sit on it. Touched as little as possible during our stay and left feeling dirty. Expensive. Never again.

Room tip: Our room backed onto the 24hr petrol station next door - dont expect it to be quiet. You might even get the 3am dance party wake call we had
Date of stay: July 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank fraserandkim
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 May 2023

Worn and outdated and far from clean enough. Overnight stay okay but nothing else. Shuttle service from early hours a bonus but be prepared to load and unload your own bags in and out of the shuttle trailer which is quite high to lift heavy bags, NO assistance from the shuttle driver is permitted ! However found nothing on their website clearly outlining this situation.
The 1 bed units need a complete refurbish, fridge rusty at base, drapes torn, shower trap fallen apart leaving a hole to catch your foot, carpet multiple stains and dishes in a unpleasant dirty state.
Their newer more expensive units studio and 2 bed are better, but still lacking in cleanliness with kitchen crockery and utensils left in the cupboards dirty, needing washed thoroughly before we could use them.

Room tip: Would certainly seek other options, there is plenty of choice near the Airport with similar costs and services
Date of stay: May 2023
    • Value
    • Location
    • Service
Thank Gay B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 9 May 2023

Yuck! Two bedroom unit was dark, dirty and stained. Cigarette butts outside the lounge door and stunk of stale cigarette smoke. Carpet was badly marked and stained as was the bath. We checked in and checked straight back out again. No refund as apparently this unit is perfectly acceptable.Really??????

Room tip: The back units are dark and dated
Date of stay: May 2023
    • Value
    • Location
    • Service
Thank U9328DCtaniar
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 March 2023 via mobile

First impression was the place looked a bit dated however the rooms are very large and quiet. Lovely towels and bedding plus the bed was very comfortable . The room also had a hot plate etc . Bathroom was clean . Good place to stay if you have an early flight . Free airport transfer .

Date of stay: March 2023
Trip type: Travelled as a couple
Thank Anne C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 March 2023

We asked specifically for a quiet room when we reserved one month before we arrived.
We were given a room the side by the main Road. I explained that we had asked for one of the quieter rooms at the back but was told they were full.
Considering I had made our request a month earlier I was disappointed.
We had a bad night as the road traffic was so noisy.

The shower door was broken as it was off the runners at the bottom. This made it difficult to shut the shower door.

The TV picture was so poor it wasn't worth watching.

It was clean and pick up from Airport was good however i would not stay here again.
I would not recommend this Hotel

Date of stay: March 2023
Trip type: Travelled as a couple
Thank journeymakers
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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