Booked a two-bedroom unit for 4 adults .... The confirmation from Booking .com said 2 adults however sent a 4 of the guests name plus advising them that 2 of the adults required a transfer to the airport whilst the other two adults would check out at the normal time ... I even sent the motel an e-mail direct to ensure that all was in order ...
The amount charged was for 4 adults 2 roomed unit. That the time of checking in the reception desk said I only booked for 2 adults even though they had the 4 names, transfer detail etc .... I was told that I had to pay an extra 29 NZD x 2 . QUESTION why as paid for 4 adults and no extra bedding will be used ...ONLY to be told if I did not pay the extra amount, she was going to cancel my booking and no refund would be made due to a late booking ... Asked for the manager who pay up or leave ... Not even trying to contact Booking .com and or trying to talk about it .... HENCE not happy, SO RUDE...
Being in the travel industry for over 34 years I was at a lost at the service I was offered ... !!!! NEVER ever stay the again ....

Waited around for the receptionist for 15-20min to check in as she was doubling as the shuttle driver.
Standard room we stayed in was the most run-down, mould and cobwebs infested room I have ever encountered.
Walls had stain or abrasian marks and generally looked like all their cleaners bothered with was changing of the beds and some light dusting.
A note in the kitchen asked for guests to wash our own dishes... enough said!
Shower door dropped off its tracks completely when I attempted to open it, unsurprising, considering the mould buildup along the tracks.
No electric blankets.
No milk in the fridge.

Left our car in their care for two weeks, and on our return discovered several tears to the leather drivers seat. When we questioned the staff member on-site about this he denied possibility of staff responsibility and suggested tears were merely from general wear.
We contacted the manager via email and explained the damage, to which he replied rudely with barely a three line email stating "We did not damage your car".

This place is not a 4 star establishment (otherwise standards have disparingly slipped), and consumer beware that in my opinion photos and statements on this company's website are misleading concerning the level of service and care provided here.

This place was disgusting. Walked into the room and the carpet was sticky and had dirt and little bits of food all over it. The lounges which two people were suppose to sleep on had white marks all over it and wouldn’t even let my animals sleep on it. The sheets in the bed looked like a worker had his boots on and walked over the sheets. Manager is so rude.

On our return from holiday we had to stay there again as the booking wasn’t refundable. We got to the lodge at 1.30am and another couple had arrived and had been told there booking was canceled they had just travelled from India on a 15 hour flight and had two young babies. To be told that in the middle of the night and had no where else to stay with no internet to search for another hotel. So me and my mother in law helped them for about an hour to find another place and finally we got somewhere on queens st. And I kindly asked if they could be dropped there and the lady rudely reply with saying no way.

The manager spoke so rudely to the couple and said “I told you there is no room for you here, would you like me to take you back to the airport or what are you going to do?”.

DONT EVER STAY HERE. THIS TYPE OF HOSPITALITY IS DISGUSTING.