This place was disgusting. Walked into the room and the carpet was sticky and had dirt and little bits of food all over it. The lounges which two people were suppose to sleep on had white marks all over it and wouldn’t even let my animals sleep on it. The sheets in the bed looked like a worker had his boots on and walked over the sheets. Manager is so rude.

On our return from holiday we had to stay there again as the booking wasn’t refundable. We got to the lodge at 1.30am and another couple had arrived and had been told there booking was canceled they had just travelled from India on a 15 hour flight and had two young babies. To be told that in the middle of the night and had no where else to stay with no internet to search for another hotel. So me and my mother in law helped them for about an hour to find another place and finally we got somewhere on queens st. And I kindly asked if they could be dropped there and the lady rudely reply with saying no way.

The manager spoke so rudely to the couple and said “I told you there is no room for you here, would you like me to take you back to the airport or what are you going to do?”.

DONT EVER STAY HERE. THIS TYPE OF HOSPITALITY IS DISGUSTING.

We have been using this as our acommodation when travelling overseas for at least 10 years but our recent stay here means we wont be back.
Our room before our trip was bad. Dirty stains on carpet, unclean linen and no shower products in room. Luckily on the way back we had a clean room but we were overcharged. I showed them my confirmation but they refused to acknowledge it and said we had been sent the wrong one. Since then they have failed to respond to any communications.
They do have a great shuttle service but it wont be enough to entice us back.

Do not stay here if there is any chance you might have to cancel
or change your booking. We had booked 2 rooms and due to covid needed to change our booking. In no way will they accommodate a change nor can you get a refund.
We felt in these covid times and the fact there has been increasing covid numbers again that they would change our booking but no we had to pay again. To say we are disgusted is an understatement. Needless to
say we lost all our money and we will never ever think of staying there again.