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Julie D
Australia

Awful

2.0 of 5 bubblesReviewed 10 May 2022via mobile
As the motel was close to Auckland airport and I had an early flight decided to book (other more desirable hotel booked out).
Advertised free WiFi which basically only worked properly if you stood in the carpark, metal inserts on my room's door where it had either rotted away or been previously kicked in,
had to go to reception to ask for a heater.
Free shuttle was the best thing.
Paid NZ$179
Date of stay: May 2022
Trip type: Travelled solo
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    Reviews (182)
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    13 - 18 of 182 reviews
    Reviewed 11 May 2022

    I made a booking to stay the night with my plane landing at midnight. I asked if I could book the shuttle and was told I just need to phone the 0800 number upon landing and the shuttle would arrive for me.
    But NO! At 1am I phoned for the shuttle and was told it is not available after midnight.
    Their website advertises a 24 hour shuttle service!!
    The only reason I booked this motel was because of the shuttle service. I would not stay here otherwise. It is very run down and very expensive.

    Date of stay: May 2022
      • Location
      • Rooms
    Thank JemimaPuddleDuck1
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 18 February 2020

    Dad, a great supporter of hotel for 20yrs plus, including recommending many people, had to cancel his one night stay at hotel when cruise cancelled at last minute due to corona virus.There was nothing he could do to cancel within the hotel's cancellation policy time. Very disappointed when after speaking to the manager he declined to even give him a credit, Very brassed off!

    Date of stay: February 2020
    Thank KiddyBarry
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 19 January 2020 via mobile

    I booked in to be close to the airport and paid for 2 nights. $170 per night. Made a tea and sat down outside then after that decided to have a shower. Saw the filth in the bathroom and took photos to show management as I couldn't stay in such a dirty place so asked for a refund. Manager was polite but owner, who didn't speak English, decided I had to pay for first night despite it only being mid afternoon and I'd only been there 2 hours! I just want people to be warned as I was led astray by the reviews which said how clean it was! Also while I was in the office waiting for a decision a man came in and booked a room for ONE HOUR. Manager said rooms were available for this purpose! Yuk. The photos speak for themselves. The first one is the bathroom window which was covered with a net curtain, the second one a corner of bathroom, the 3rd is inside the shower and the 4th what lurked beneath the drainage hole in the shower. Gross.

    Date of stay: December 2019
    Trip type: Travelled solo
    1  Thank 470wanderer
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 6 November 2019

    This hotel allowed me to check-in late and check-out early with no hassle. The room was clean and tidy and it was a decent place to stay near the airport. There was a large bath in the bathroom which was a nice place to relax.

    Date of stay: March 2019
    Thank Craig M
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Reviewed 4 October 2019

    Check-in and check-out were quick, efficient and fuss-free. Very friendly staff. The free shuttle was on time early in the morning outside our room. On our return, we just had to call them from the luggage pick up and once we got through custom, the shuttle was out waiting for us. A big bonus when travelling with a four years old tired child.
    Room was clean and tidy. Beds very spacious and comfortable. A new pump installed which in full winter heated up the room very quickly. We had the room with the spa and I will definitely book this one again as it is wonderful to soak after a long trip. You are near the airport and it is a motel for travellers so I recommend bringing earplugs as there will be a few noisy travellers coming and going during all hours. Free parking for our five nights away. Lots of takeaways choices nearby if you have a car. It was handy for us to have a fridge, mini kitchenette and microwave to heat up food. Will definitely return.

    Room tip: room with spa pool a real treat
    Date of stay: July 2019
      • Sleep Quality
      • Cleanliness
      • Service
    Thank MissEsposti
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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