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470wanderer
Whakatāne, New Zealand

Too filthy to stay!

1.0 of 5 bubblesReviewed 18 Jan 2020via mobile
I booked in to be close to the airport and paid for 2 nights. $170 per night. Made a tea and sat down outside then after that decided to have a shower. Saw the filth in the bathroom and took photos to show management as I couldn't stay in such a dirty place so asked for a refund. Manager was polite but owner, who didn't speak English, decided I had to pay for first night despite it only being mid afternoon and I'd only been there 2 hours! I just want people to be warned as I was led astray by the reviews which said how clean it was! Also while I was in the office waiting for a decision a man came in and booked a room for ONE HOUR. Manager said rooms were available for this purpose! Yuk. The photos speak for themselves. The first one is the bathroom window which was covered with a net curtain, the second one a corner of bathroom, the 3rd is inside the shower and the 4th what lurked beneath the drainage hole in the shower. Gross.
Date of stay: December 2019
Trip type: Travelled solo
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Reviews (182)
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All reviews would stay again room was spacious shuttle service driver airport flight auckland pickup drop delay departure
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16 - 21 of 182 reviews
Reviewed 6 November 2019

This hotel allowed me to check-in late and check-out early with no hassle. The room was clean and tidy and it was a decent place to stay near the airport. There was a large bath in the bathroom which was a nice place to relax.

Date of stay: March 2019
Thank Craig M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 October 2019

Check-in and check-out were quick, efficient and fuss-free. Very friendly staff. The free shuttle was on time early in the morning outside our room. On our return, we just had to call them from the luggage pick up and once we got through custom, the shuttle was out waiting for us. A big bonus when travelling with a four years old tired child.
Room was clean and tidy. Beds very spacious and comfortable. A new pump installed which in full winter heated up the room very quickly. We had the room with the spa and I will definitely book this one again as it is wonderful to soak after a long trip. You are near the airport and it is a motel for travellers so I recommend bringing earplugs as there will be a few noisy travellers coming and going during all hours. Free parking for our five nights away. Lots of takeaways choices nearby if you have a car. It was handy for us to have a fridge, mini kitchenette and microwave to heat up food. Will definitely return.

Room tip: room with spa pool a real treat
Date of stay: July 2019
    • Sleep Quality
    • Cleanliness
    • Service
Thank MissEsposti
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 July 2019

Stayed here for 1 night prior to flying overseas next morning. Good for overnight stay, bed and pillows very comfortable. Room clean and front desk helpful. Left our car there for 5 weeks and no problem there, Paid for extra days after the free 10 days. Would stay again,

Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank Millie W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 March 2019

We chose this Motel because it was close to the Airport. We were told we could not book in before 14.00. Room was dark. Lots of noise from other people staying there, but not convinced they were on holiday as playing loud music and kept sitting outside to smoke.

Date of stay: February 2019
Thank Heather C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 6 March 2019

Stayed here for three nights as a low-cost alternative. Great to have the courtesy shuttle. The lady driver was friendly and engaging. Staff pleasant and helpful. This motel is situated between a primary school and a Presbyterian church, so I found it was generally a quiet area. My room was perfect for my requirements. Nice little kitchenette for food prep and washing up. The bathroom was scrupulously clean, with good water pressure and temperature. It is an easy 500m walk to the shops, where there is a bakery selling filled rolls for lunch - even on Sunday. A slightly longer 750m walk in the opposite direction offers a choice of two restaurants alongside a convenience store and a pharmacy. I had only two minor inconveniences: a lack of air-conditioning, and some noisy neighbours on the Saturday/Sunday night - young women yahooing at 1 am. It didn't last long. There is a lounge area beside the reception desk, which is comfortable and convenient to wait after checkout for the shuttle, and they are happy to store your luggage until you depart to the airport. There is also a guest laundry with an extra WC.

Date of stay: February 2019
  • Trip type: Travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank fussy c
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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