New modern hotel with a mainly neutral colour scheme. Reasonable amount of parking on site, or plenty along the Esplanade. Rooms average size. We went as a group so we had no choice, many of us ended up in rooms with twin beds, they are very comfortable but when you share your bed with your spouse, this wasn't expected nor enjoyed. No electric blankets. It's the middle of winter. I did phone reception 3 times over a couple of issues but the calls were never answered. The rooms heat pump is good, though no heating in the corridor and reception is rather cool too. Tea and coffee making facilities and a small fridge. Glasses, but no wine glasses in the rooms. Good sized bathroom and good shower. They only provide one hard club chair, seating for anyone else there's a round squab or the bed. Most of the signs are in Maori, only one in our large group could understand a few words. The large group of Asians also staying had no idea of what anything meant. Excellent staff. Helpful and friendly. Uniforms a little casual for this level of hotel. Catering for large groups can often be a challenge, the food offered suited all tastes and was very good. Good cocktail menu. I don't drink much, but really enjoy an Aussie Shiraz, but they only stock NZ wines. Just meant I drank water. The hotel is sited down the south end of the Esplanade, so a bit of a walk to the township. Good, modern, clean, quiet 4.5 star hotel.