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kewpie1
Seneca, South Carolina

Maybe a different room?

3.0 of 5 bubblesReviewed 5 Mar 2023via mobile
I wish I could've given this hotel better marks. It was adorable- the courtyard was absolutely stunning - the succulents, trees, & flowers were just inviting and lovely. Erin was a phenomenal host/manager. She was very helpful and engaging. The hotel was directly across the street from the water. The front room had small plates and cocktails available too.
Our room was cutely decorated. Unfortunately the carpeting needs to be cleaned or yet replaced. It wad a rainy day so the dampness was apparent and without any windows, the room wad rather stifling. In light of that, I'd recommend new flooring and it would've been a lovely stay.
Date of stay: March 2023
Room Tip: Rm 7 had its own private courtyard seating. The threshold is lower than the decking which allowed...
Trip type: Travelled as a couple
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Jen Barnes, Owner at Kaikoura Boutique Hotel, responded to this review
Responded 11 Aug 2023
Our courtyard room carpets replaced in every room every 18 months... plus professional carpet cleaning every 6 months.

In between this rotation, we handle daily and spot cleaning ourselves. Not matter what, some staining just doesnt shift, which is annoying/embarassing ... especially when we are back to back full.

I suspect the damp smell may have been freshly cleaned carpet.... either that or a by-product of the prolific rain we got all summer! We've never seen such rain!

Sad it impacted your otherwise nice stay.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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All reviews courtyard room main building small hotel breakfast was excellent overlooking the sea bed was comfortable a lovely stay seal colony across the road jen town views esplanade platter nz host units
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Reviewed 5 March 2023

We had 2 rooms, a hotel room with balcony and a courtyard room. The courtyard room was very small and had no soundproofing. The hotel room had side balcony with sea view, bigger than the other room but still quite small. Both were very clean. Shower room adequate and lovely toiletries but small scratchy towels. Tv was supposed to have Netflix and be able to cast but neither worked, luckily we had great weather so weren't in the room for long periods of time. The hotel is in a lovely location, can't fault the view - stunning- and is within easy walking distance of restaurants and shops. I wouldn't recommend the courtyard rooms.

Date of stay: March 2023
    • Value
    • Location
    • Service
Thank L2708WLlindad
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 March 2023 via mobile

On our arrival at the hotel, just after 3pm, we had at least a half hour wait to be checked in. The receptionist was in another part of the hotel and poked her head in to the reception area just to say that she was busy doing something else but would he with us as soon as she could. We were one of 3 groups waiting to be checked in. I sensed some under staffing issues!

In terms of the room at this hotel, I would say it was just ‘ok’. We were in a room at the back of the hotel, in a detached set of rooms (ie not in main building). Not particularly spacious and a tiny toilet/shower room. Shower was pretty good though. The room was basic & had basic facilities. Double bed was small but comfortable. Single glazing meant we woke up each morning to condensation soaked windows and had to open them up to dry them out. That wasn’t particularly nice! So in terms of the room, it was just ok!

I think my biggest gripe about the hotel was the price of the drinks! We’d been to a pub just up the road where the cost of a pint of beer was about NZD 11 (fair enough) . We returned to the hotel for a drink a short while later and I ordered 2 drinks, one of which was a beer (ale). It was advertised as the same price as the pub so I thought that was ok. I was shocked when I was then presented with a small ‘wine glass’ with beer in it, which amounted to about third of a pint maximum. I was a little too shocked to say anything and thought that the lady serving must have given me the wrong type of glass, surely?!!! Needless to say it was the only drink we bought there during our stay.

On a more positive note, I would like to mention Tyler who was on duty on the morning of our departure. We became aware of a problem we would likely face further on our onward journey. Tyler was really helpful with suggestions to help us resolve the matter and allowed use the hotel phone for a good hour or so (albeit on a freephone number). Her friendliness and understanding about our predicament pushed our score to 3/5. We appreciated what she did even though we’d virtually checked out of the hotel!

Room tip: We found a good cafe next to a laundromat to wash clothes whilst eating breakfast. It's called Beach House Cafe on Beach Rd. Great breakfast
Date of stay: March 2023
Trip type: Travelled as a couple
1  Thank DavidM096
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jen Barnes, Owner at Kaikoura Boutique Hotel, responded to this reviewResponded 12 August 2023

You sensed correctly, staffing stress is real and we feel it too from time to time. Thought the entire world had at least an understanding about this by now?

Our tap beers are served in 400ml glasses - don't be fooled because its stemmed.

Wine glass serves are 150ml, fyi.

Readers... we have had air conditioning installed in all rooms, this mitigates condensatiin issues. Use the plain airflow function if you don't want to sleep with aircon or want to avoid condensation.

All rooms we fitted with this functionality in Febrary 2023... you stayed in March by the looks?

Don't know what to say.....

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2023 via mobile

A small boutique hotel on the foreshore at Kaikoura! When booking on line one is never really sure about location and comfort. This small hotel has some rooms in the original building and then some rooms built around a courtyard! Our room in the courtyard was small but extremely comfortable! Delicious bed and nice linen. Very quiet and great sleeping which is so important when on the road for two weeks. Attention to detail: excellent! Check in was a little difficult as the internet was playing up and we had a very rude customer jumped the queue which was not dealt with very well, however our accommodation was great!

Room tip: There is on site parking, right on the foreshore, can walk to beach. Town by car or bike!
Date of stay: March 2023
Trip type: Travelled with friends
Thank ZoZoMelbourne
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jen Barnes, Owner at Kaikoura Boutique Hotel, responded to this reviewResponded 12 August 2023

Every room has the same totally fabulous bedding, glad you mentioned. Its the comment we get most at xheck out. Thanks.

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Reviewed 2 February 2023

We stayed in a standard room overlooking a pretty courtyard. The decor is different from what I expected but I enjoyed the design and the thought behind it.
Breakfast was excellent. Staff were really friendly and so helpful .
A charming little hotel and I think a real gem.

Room tip: No air conditioning in the base room but a Dyson fan which was more than adequate.
Date of stay: January 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Pamela R
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jen Barnes, Owner at Kaikoura Boutique Hotel, responded to this reviewResponded 12 August 2023

Thank you. We try very hard to make all rooms lovely. The you specifically stand up for our lovely wee standard courtyard rooms means the eorld to us right now. They've been bagged in this platform lately, which is upsetting. A contrating opinion gives us faith!
Mwah to you !

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Reviewed 28 January 2023 via mobile

Kaikoura Boutique Hotel, located right across from the sea, offers gorgeous and locally sourced breakfasts, lunches, and happy hours. I had avocado toast with perfectly poached eggs. Flawless. Service is friendly and welcoming. Each plate is picture perfect. Some real artistry in the kitchen. We returned for happy hour and ordered the cheese plate. Twice!!! Erin, our waitress and chef, had just baked lavosh crackers and bread sticks to accompany the many local cheeses and spreads including quince, onion jam, and fig date compote. Everything is local including the cheese and the wines, the spreads are all homemade. It’s a very fun place to hang out; both courtyards offer lovely outdoor seating and the views indoors are just as grand. We keep returning. Tip: Ask for a slice of the homemade date honey bread to go. You’ll be glad you did!!!

Date of stay: January 2023
Trip type: Travelled with family
Thank Madonna H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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