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Review Highlights
Outstanding operation and service

Highly recommended service by a dedicated team and crew. This is a very efficient service that... read more

Reviewed 13 January 2021
KiwiMike1221
,
Auckland Central, New Zealand
via mobile
Bike and accessories hire and shuttle service

Great Company, not only providing the service we needed for bike hire, bag drop at our... read more

Reviewed 6 March 2020
123wilma
,
Auckland, New Zealand
Read all 47 reviews
  
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Reviews (47)
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Reviewed 18 February 2019

Chris was terrific! He knows the trail in detail, and he was very patient and helpful in setting me up with a rented ebike. The shuttle service was reliable and I enjoyed the ride. I suggest contacting them through email rather than phone, as I had trouble connecting with them by phone - not their fault I’m sure. They were quick to respond to my emails.

Date of experience: February 2019
Thank Sylvia N
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
WTShuttle, Owner at Wilderness Trail Shuttle, responded to this reviewResponded 19 February 2019

Many thanks for your review. Yes we very much prefer emails so we can ensure contact with our riders is promptly responded to and we get all the details correct. Operating a busy shuttle business and trying to communicate by phone can be difficult. We have learnt that a paper trail is essential in our business to ensure accuracy and a great outcome for all.
Chris

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 February 2019

We used the shuttle service to transport our ebikes for "the big day out ride". Chris was a pleasure to deal with all communications via email nothing was too much trouble. Our bikes were well secured and the whole operation was very professional. Will be making strong recommendations to our cycling group.
Thanks for the service.

Date of experience: February 2019
Thank CharlieD1037
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 9 February 2019

What a great experience we had with this company. They made it easy to get set up with bikes and a drop off out on the trail, so we could spend the day enjoying the varied landscape, awesome trails, and beautiful day in NZ. Don't hesitate to book with this company and have an unforgettable day outside taking pleasure in what this adventure can offer. Awesome day!!!

Date of experience: February 2019
Thank 54jls
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 25 January 2019 via mobile

We did 3 days of the trail and were very happy with the transfers, bikes and advice received from wilderness trail shuttles.

The bikes were great with storage bags and drink bottles holders and comfy seats. They bikes were good sizes for all our family.

We had phone and email communications prior to the ride with tips about which direction to do the trail. We made some changes due to the weather and Chris was flexible and helpful with these.

The transfers all went according to plan and Bob had lots of stories about the area and where we were about to go.

Date of experience: January 2019
Thank Wellingtonfeijoa
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 12 January 2019

My partner decided early in the week that we should do the Wilderness trail he contacted Chris via E mail and had an immediate response that he was happy to take us and our bikes to the start of the trail on Saturday.
Chris was friendly, helpful and happy to answer any questions we had, He dropped us at the start and ensured all in the group understood where to go etc...
I fantastic day out many thanks Chris for your wonderful service.

Date of experience: January 2019
Thank Carol2364
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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