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Michael H
New York City, New York

No AC and bad service

Review of Paroa Hotel
1.0 of 5 bubblesReviewed 22 Feb 2023via mobile
The entire place looks like a downtown bar, smell from alcohol, and less like a hotel. The room was very hot, in the mid New Zealand summer, however, the owners probably don’t think an AC is a good investment. Tried to speak to them but they were rude and even violent. Stay away. We left after 5 minutes and got a refund from our bank.
Date of stay: February 2023
Trip type: Travelled on business
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Alan Monk, General Manager at Paroa Hotel, responded to this review
Responded 27 Feb 2023
In my entire career in hospitality I have never encountered guests like this. Imagine travelling round doing this at every venue they visit, can't be much of a holiday. One trick they use is to say its their birthday and ask for a free gift on arrival, like chocolates.

I'm not going to reply to these absurd allegations as it is not worth wasting another moment on this guest as they have already terrorised our staff and our hotel. I just pity the future restaurants and hotels that have to encounter these people.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 20 February 2023

Stayed for three nights in a standalone unit for two families. One bedroom is a good size, the other is a double but quite small. Bathroom is in the middle and accessible from both rooms. Units were very clean and well equipped. Staff on the whole very friendly and helpful. Restaurant and bar handy and offer a wide variety of food and drinks. Food was average though and drinks quite pricey.

Date of stay: January 2023
    • Value
    • Cleanliness
    • Service
Thank aotearoanz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 February 2023 via mobile

Stay away!! Far far away!!! ! I’m a heavy traveler, spending lots of time in hotels worldwide. This hotel is by far one of the worst I’ve encountered.

We came on a very hot day, an hour after the booking was made. The lady at the front desk wanted to shake my hand and I politely refused . who shakes hands with strangers after Covid? I’ve been in several hotels in New Zealand, no one ever asked to shake my hand.

I then found out the room was boiling and has no AC. I told another man at the reception we can’t stay in a hot boiling room facing the sun, and he was very rude, stating that I will be fully charged even though I never used the room even for a second, and the booking was just made. He started arguing with me aggressively. I left the premises.

I then got a call from Alan, the hotel manager. There were some chocolates in the room and he blamed me for leaving, refusing to pay yet “stealing” them (!!!!!!). Of course I never touched the chocolates. I was shocked! This was such and embarrassment - not for me, but for the hotel manager. He said he doesn’t believe me when I say I never took them (“Who took them if not you?”, he said to me).

As if it wasn’t enough, he also accused me of being rude for refusing to shake his employee’s hand!

After a while Alan called back and admitted the chocolates were not “stolen” (Oh thank you Mr. hotel manager detective). He “apologized”, yet insisted on charging me in full for the room.

He only agreed to refund me (though I was never supposed to be charged to begin with) if I commit in writing not to write a bad review. Guess what my answer was?

Since the booking was made via booking.com, they opened an investigation against the hotel for trying to manipulate my review, which is a serious violation of their TOS with booking.com

I never encountered such a behavior, such rudeness and disrespect. Shame on them! If it wasn’t so sad it would have been funny.

Thank ruthsecure
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Alan Monk, General Manager at Paroa Hotel, responded to this reviewResponded 27 February 2023

In my entire career in hospitality I have never encountered guests like this. Imagine travelling round doing this at every venue they visit, can't be much of a holiday. One trick they use is to say its their birthday and ask for a free gift on arrival, like chocolates.

I'm not going to reply to these absurd allegations as it is not worth wasting another moment on this guest as they have already terrorised our staff and our hotel. I just pity the future restaurants and hotels that have to encounter these people.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 February 2023

Excellent place to stay, eat and enjoy the beach! This place is great, very clean and very friendly staff. Absolutely loved it and will definitely go back. It’s a must stay if your going to Greymouth.

Date of stay: February 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Excursion01153069364
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 January 2023

Very nice standalone home next to hotel. Very comfy for two families at an excellent price. Would happily stay there again. Was very clean and tidy and had all the facilities we needed. Host was also very friendly.

Date of stay: January 2023
    • Value
    • Location
    • Service
Thank Scott C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 January 2023

Great place to stay, very clean and comfortable. Friendly staff and it was great having a bar and restaurant on site. Good location, we only stayed one night but managed to visit Pancake rocks, Greymouth and Shanty town.

Date of stay: January 2023
  • Trip type: Travelled with friends
    • Value
    • Location
    • Service
Thank Passport64604145236
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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