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Reviewed 8 May 2020

It wasn't the biggest hotel room we've stayed in. But it was so perfectly designed for two people that all other rooms will be judged to this standard from now on. In fact, it's a far, far better design than the suites and mini-suites we've stayed in and whoever designed it should get an award.

Our one bedroom at The Quest in Whangarei was small but perfectly formed.

It was my birthday and I'm not all that keen on celebrating anything that doesn't end in a five or a zero. So I decided to treat myself, my wife, an old family friend and three family members to dinner, drinks and an evening enjoying the music of the musical duo our youngest daughter has been performing in for the past couple of years. She regularly does gigs, sometimes as a backup singer, sometimes solo and sometimes in groups. This time she and her singing partner named themselves the Wood Pigeons (hopefully they'll come up with a better name). Two guitars, two singers. What some call "folk rock" or "soft rock." Her partner, a male. is an amazing guitarist and the group that came on after their performance came early so they could enjoy them. It's always a good sign when colleagues applaud and support.

One of the reasons we chose the hotel is that it is within easy walking distance of The Butter Factory. Another is that we wanted to try it out.

First impressions are important and the front desk was manned and womanned by some very welcoming and competent people who gave us a great first impression. Parking is underneath the hotel and accessed by a card activated gate that raises to allow entry into the parking area. We were offered help with our luggage but decided that we could easily handle our two overnight bags ourselves. The elevator (or as it's called in NZ, a lift) was also card activate and took us directly to our floor.

It is not a big and dare I say, impersonal, hotel. It would probably be considered a boutique hotel - although the term usually indicates to me something quirky and not quite up to hotel standard. Their online promotional description is "serviced apartments." The hallway was not that wide and we exchanged a friendly hello to a couple coming the other way.

To be perfectly honest, we didn't know what to expect and what we discovered upon opening the door and wheeling in our cases was a wonderful surprise! Normally we have a quick look around a new room and finding most of them pretty much the same we start unpacking. This time we inspected the room slowly, marveling at the thoughtful way it had been designed for the occupants. Genius!

Unlike another place we stayed up in Kerikeri, NZ, where two people couldn't move around the room at the same time, we both felt perfectly at home from the moment we stepped over the threshold. Somehow they'd managed to fit in a kitchen, dishwasher, clothes washer, drier, king bed, comfortable sitting area, small dining table and chairs, desk, sofa and a comfortable bathroom that felt more spacious than it was due to the design. I wish our en-suite at home was so well designed.

Room tip: Rooms away from the street are the quietest.
Date of stay: December 2019
    • Sleep Quality
    • Cleanliness
    • Service
Thank Robet F
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management response:Responded 6 November 2020

Hi there,

We appreciate your great feedback.

Hope to have you back soon.

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 March 2020 via mobile

Good value and tidy clean accommodation. Great communication when sorting bookings. Central and quick walk to restaurants. Underground secure parking. We will stay again on our next trip. I’m not sure where else you could stay for work that’s so modern.

Date of stay: March 2020
Trip type: Travelled on business
Thank foodwine_lifestyler
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management response:Responded 6 November 2020

Hi there,

Thanks for your review.

Most appreciated.

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 February 2020

Quest hotels are located in the heart of the downtown area and it's surrounded with local shops and restaurants. A comfortable clean room with a small kitchenette. The entry to reception is a little different but fine.

Date of stay: February 2020
    • Value
    • Sleep Quality
    • Service
1  Thank EmaSaloma
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management response:Responded 6 November 2020

Hi there,

Thanks for your review.

Most appreciated.

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2020

Friendly helpful front office staff Great to have underground parking at reasonable cost. Apartments are only a couple of years old so still in great condition Walking distance to city centre and eating establishments Air conditioner had difficulty keeping whole apartment cool & there’s only 1 opening window in apartment

Date of stay: December 2019
    • Value
    • Sleep Quality
    • Service
2  Thank lordy39
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management response:Responded 6 November 2020

Hi there,

Thanks for your review.

look forward to seeing you again in a post covid world.

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2020 via mobile

Centrally located, good size room with kitchenette, however if you are traveling with a car, I would recommend finding a place with better parking. Walls are a bit thin and therefore noisy, particularly doors

Date of stay: January 2020
Trip type: Travelled as a couple
Thank Vacationer692253
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Management response:Responded 6 November 2020

Hi There,

Thanks for your feedback, most appreciated.

Regards,
Matthew

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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