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“Great food but unprofessional member of staff”

The Old Stone Butter Factory
Ranked #27 of 159 Restaurants in Whangarei
Description: The Butter Factory is a welcoming place for people of all ages and walks of life that enjoy good hospitality in a heritage building that oozes ambiance, and a hugely popular sunny courtyard to boot! We have a menu available from the minuet we open till close including fantastic coffee and great range of non-alcoholic drinks. However we also have an extensive range of craft beers, local wines and fresh cocktails served by friendly staff. A major focus here at "Butters" is the entertainment that we host, everything from poetry evenings, youth gigs, touring bands, movie nights, and burlesque shows! Please see our website or FB page for our very busy event schedule. Or contact us if you want to bring your talents to our stage. See you soon!
Restaurant details
Description: The Butter Factory is a welcoming place for people of all ages and walks of life that enjoy good hospitality in a heritage building that oozes ambiance, and a hugely popular sunny courtyard to boot! We have a menu available from the minuet we open till close including fantastic coffee and great range of non-alcoholic drinks. However we also have an extensive range of craft beers, local wines and fresh cocktails served by friendly staff. A major focus here at "Butters" is the entertainment that we host, everything from poetry evenings, youth gigs, touring bands, movie nights, and burlesque shows! Please see our website or FB page for our very busy event schedule. Or contact us if you want to bring your talents to our stage. See you soon!
Reviewed 1 July 2018 via mobile

So we visited 2 weeks ago with some friends to see a band. Music was great as well as the food ( you guya have amazing chips and burgers spesh for a vegeterian) But i was waiting for a drink at the bar and the younger lady serving at the bar had darker hair was so unprofessional. She was talking to a lady she served before me and they asked who was playing next. The bar lady then sarcastically said who was playing and then said "ohhhh yay, there playing again" and then rolled her eyes. Now you can have an opition on the kind of music you like but when working in a place where many bands are playing keep your opinion to your self. I know members of the band playing and herd this because it was said right in my face as well as other customers and i was disgusted that a member of staff would put down a band playing. This is the only bad thing i have had happen at butter factory and i come alot for meals and drinks. But i was upset that someone would be so negative. About 7 people hurd this and this band is a smaller band and what she said could influence on others. It was only this one member of staff and what she said and i think its important to know that she is working and that she shouldnt say things like that :) Apart from that keep up the good work guys !

Date of visit: June 2018
1  Thank 887breeannab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JessButter, Owner at The Old Stone Butter Factory, responded to this reviewResponded 28 July 2018

Hi. Thank you for the review and feedback which we find very valuable. If you could please contact us (fb pm, email info@thebutterfactory.co.nz, or 02102659402) and let us know what date / or what band was playing that night so we can follow through with this because we find this behaviour completely unacceptable. We are sorry this happened. Thank you for your on going support, regards, Jess.

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7 - 11 of 87 reviews

Reviewed 17 June 2018 via mobile

This is the one place i have found so far that i would like to give a mark above 5. Visited with a coupon for a burger and fries or slaw. Burger was awesome and tbe fries great. And fast. Barman was friendly and very knowledgeable. I got to try a beer recommended to my taste and it was perfect. Live music was on later and it looked as if the atmosphere would be brilliant.

Date of visit: June 2018
Thank BruceWE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JessButter, Owner at The Old Stone Butter Factory, responded to this reviewResponded 28 July 2018

Thank you so much for the awesome review and rating!! We really appreciate it!

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Reviewed 28 May 2018

Butter Factory is good if you just want to get cosy on the lounge with a book, or play cards with friends, or to meet people - you can meet for a cuppa if you're not drinking but their wine and beer list is quality too (they always have a cocktail or beer on special too). They hold arty events for creatives such as poetry night, live music, comedy as well as Te Reo Maori conversations. It's easiest just to follow their FB page to see their events list. Staff are awesome. They sometimes get known bands (free and ticketed) or organise all day gigs with live music. They have fantastic pub grub too - large portions, awesome flavours, and great value! It's a home away from home.

Date of visit: May 2018
    • Value
    • Service
    • Food
Thank traciegila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JessButter, Owner at The Old Stone Butter Factory, responded to this reviewResponded 28 July 2018

Cheers for the great review and awesome rating! Much appreciated :)

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Reviewed 15 April 2018 via mobile

Great place to catch up with friends for a bite and a drink. Casual don’t have to be dressy. They do a $10 burger night, which are amazing. Also a 2 for 1 rib night. Chips and kumera chips are highly recommended. Friendly staff. Sometimes have live music. Funky little place.

Date of visit: February 2018
Thank familyof6nz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2018

I came here with my family on a week night. The place was not even half full but we waited about an hour before we got any food. The pizzas were thin, sloppy and overpriced. The flavour was ok but unfortunately didn't make up for the texture. They certainly weren't worth the prices they were charging in my opinion.
The only thing I did like about the place was the interesting decor and the staff who were very friendly and professional.

Date of visit: February 2018
    • Value
    • Service
    • Food
Thank SelinaDom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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