Booked and paid for 3 people. Booked a tower room with Queen bed and pull out sofa. Went to check in and was told that I couldn't have one of those rooms as didn't specify that I needed a sofa made up. I'm confused, did they think we were all staying in the same bed??? Anyway, the guy on the counter couldn't have cared less and said we had to shift to another room, supposedly with a queen bed and a double bed. Sounded okay but no such luck, certainly no queen bed in that room! Later when we got back to the room we discovered there were only 2 towels, 2 glasses, 2 mugs etc. When I brought this up the next morning on checkout the guy also couldn't care less, said it was a housekeeping error. Still not sure why I had to pay for the 3rd person???