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All reviews secure parking room service staff were pleasant and helpful modern hotel business hotel the air conditioning outstanding customer service check in was easy twin room good size would stay again bed and pillows heat pump free wifi town centre heritage nosh
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Reviewed 7 May 2018

Comfy beds & excellent showers - we had two different rooms as our first choice wasn't available on our first night. The first night in Heritage Superior was $50 dearer with no obvious improvements over the cheaper subsequent Heritage Standard room. On enquiry were told the dearer room had a bigger bathroom but this wasn't apparent to us. That bathroom had a shower over the bath which is not ideal for our aging knees. The second bathroom was ideal & roomy with a walk in shower. Both rooms were very poorly lit (although good lighting at the entry), with very low wattage bulbs in the bedside lamps & desk lamp - the only lighting in he room itself. Reading in bed required a torch. The tea/coffee making area was in a cupboard which had an interior light which didn't work. A friend staying in the same hotel had the hole in her cupboard for a light fitting but no fitting. Making a cuppa at night was tricky even with the entry light nearby. A surprise to find no bath gel among the toiletries, the first time we had ever encountered this - had to visit supermarket to buy some. Very welcoming & friendly staff. We had the breakfast deal so value for money was reasonable.

Room Tip: Ask for one with good lighting
  • Stayed: April 2018, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank BerylN33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DistinctionTeam, Front Office Manager at Distinction Palmerston North Hotel & Conference Centre, responded to this reviewResponded 8 May 2018

Good Afternoon Beryl,

Thank you for taking the time to write a review of you stay with us in Palmerston North. We are happy to hear that overall you enjoyed your stay with us and we are sorry you experienced some maintenance issues with your room. Thank you for bringing these to our attention so that we may rectify them.

Kind regards,

Cherie Crowther
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2018 via mobile

This is a very good location to stay in Palmerston. Close to the heart of the square. The stay was ok. The air conditioner took a bit to get of getting going due to the batteries being flat. The bathroom light also needed to he changed as it flickered when on. Also, there was a lack in towels, with only one issued to the room and no bath mat. I am sure this is just a one off though.

Stayed: April 2018, travelled on business
Thank Warwick B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DistinctionTeam, Front Office Manager at Distinction Palmerston North Hotel & Conference Centre, responded to this reviewResponded 27 April 2018

Good Afternoon Warwick,

Thank you for taking the time to provide us with some feedback from your stay in Palmerston North. We are happy to hear that overall you enjoyed your stay with us and we are disappointed to hear that you had some issues with your room. We have spoken with the head housekeeper and she assures me this was a once off due to her being away this day. We have also changed the light bulb in this room. Thank you for advising us of this maintenance issue so that we could rectify this.

Kind regards,

Cherie Crowther
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 April 2018

Spent 5 nights here with my partner and we enjoyed our stay. Room was a tad dated and comfy but upgrades seem to be underway elsewhere in the hotel, so I imagine this will be done to the older rooms at some date. Has a restaurant and bar attached with room service if so desired. Off street parking available but if Hotel booked one will have to park on the street. Staff were very nice and accommodating. Would stay here again.

Stayed: January 2018
Thank DavidA11861
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DistinctionTeam, Front Office Manager at Distinction Palmerston North Hotel & Conference Centre, responded to this reviewResponded 27 April 2018

Good Afternoon David,

Thank you for taking the time to review your stay with us. We appreciate all guest feedback as we strive to offer the best possible service to our guests. Unfortunately, our car park is limited but we do offer an alternative car park on the adjacent side of the hotel which is off street but not secured.

We look forward to welcoming you back to the hotel again soon.

Kind regards,

Cherie Crowther
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 April 2018 via mobile

Location: 5 minute walk into town & lots of cafes & restaurants nearby.
15 -20 min walk to river and gardens.

Room: Clean and tidy, nothing special but comfortable. Windows do not open. Free WIFI

Food in Restaurant: Good selection with reasonable prices, good beverage list also.

Buffett Breakfast: Good selection, everything you would expect from a hotel Buffett.

Staff: always friendly, welcoming & helpful.

Staff: Always friendly, helpful and welcoming

Stayed: April 2018, travelled on business
Thank Jaimee B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DistinctionTeam, Front Office Manager at Distinction Palmerston North Hotel & Conference Centre, responded to this reviewResponded 27 April 2018

Good Afternoon Jaimee,

Thank you for taking the time to review your stay with us in Palmerston North. It is great to hear that you enjoyed your stay with us and you found the staff to be welcoming and friendly. We have recently updated our menu and it is great to hear that this is being well received. We look forward to welcoming you back to the city again soon.

Kind regards,

Cherie Crowther
Front Office Manager

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Reviewed 2 April 2018 via mobile

Beautifully themed high tea done for a bridal shower. I highly recommend the team at Distinction. The staff were so friendly. And the process was hassle free! Thanks guys! The food was soooo yummy! :)

Stayed: March 2018, travelled with friends
Thank mandys466
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DistinctionTeam, Front Office Manager at Distinction Palmerston North Hotel & Conference Centre, responded to this reviewResponded 13 April 2018

Good Afternoon,

Thank you very much for taking the time to write a review of your high tea. It is great to hear that you had a lovely afternoon and our staff were attentive to you and your guests. We look forward to welcoming you back again soon.

Kind regards,

Cherie Crowther
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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