I booked a room several months ago so we would have accommodation to see our daughter graduate from Massey University. However the motor lodge decided to cancel our booking the Wednesday prior to our arrival so they could up sell our room, leaving our family without accommodation. After phoning the motor lodge about the cancellation, I was told it was due to who we booked through even though the email states clearly it was the motor lodge and the room was already on sold. It was clear on the paperwork who cancelled the room. So disappointed that a business would do this to customers putting profit first especially on such an important occasion.