Their booking system is confusing and flawed. The confirmation emails they send make no sense and have errors regarding payment. If a confirmation email states 50% of payment has already been paid, it should be correct - not to turn around and say they never charged you at that time.

After the staff indicated to me she would look into it, I was notified that my card had been charged. This is not the communication or customer service I would expect when you are paying for a service.

I have not had an experience with making payment like with this motel. It’s asking for confusion and error.

The staff are friendly enough however very hard to communicate with which makes errors much worse.

Rooms themselves were fine, very tired however.

Will definitely not be returning

This used to be our favourite Motel in Palmerston North. We have stayed there for many years to attend the Stock Car teams Champs, however the ownership changed in December and our forward booking of 11 months was cancelled just three weeks before we were due to stay there. We just recieved an E-Mail that due to renovations our booking has been cancelled. Unbelievable! No answer to our E-Mail and a most unhelpful person on the reception desk.Try finding accomodation in Palmerston North over Waitangi weekend. I will never stay there again nor would I recommend anyone else does as this new owner is just as likely to cancel your booking.

Cancelled our booking 3 weeks out from our trip on an extremely busy weekend in Palmerston North. We’re unable to secure more accommodation. When explaining that we were going to be really out of pocket for flights etc there was no response. Would not recommend booking without a backup plan.