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Neil B
Melbourne, Australia

Great room, poor service

3.0 of 5 bubblesReviewed 22 Jan 2020
So, the good thing about this place was the actual room, LOTS of space, a great two-bedroom unit, basic kitchen. The downside was the staff member who checked us in and the booking system. We booked directly with them and 'paid' for our room at booking. When we arrived the guy informed me that we hadn't paid and that it was just to secure the booking - this is despite the booking from them said it was paid. When we challenged this point he was very smug about it all. He enabled us to pay the next day so we could check throughout bank account online to see that it had not actually taken the money, however, this is not good practice to send customers a receipt of payment when they have not actually paid and the attitude of the guy who checked us in was not what I would consider good customer service.
Date of stay: January 2020
4.0 of 5 bubblesRooms
1.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
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Wehavearoom4you, Owner at Harringtons Motor Lodge, responded to this review
Responded 24 Jan 2020
Thank you for your comments. We always endeavor to do better. We do apologies for any inconvenience that we have caused you. We will ensure that in the future the payment method is clear with the customer.

Thank you
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 3 April 2019

Stayed here two nights on a weekend recently. Was really busy, full i think, with groups of people in different rooms so they’d all gather. All ok on arrival to collect key and milk and we were shown to our room - good customer service. We considered ordering continental breakfast but receptionist was keen on our decision to go to Elm Cafe 2 mins walk away which was great and easy. Not great English so a bit hard to understand. The one bedroom spa room was ok - positive was it had lots of space but downside was it was tried, wasn’t thoroughly cleaned so finger marks on table top, rusty soap holder in shower, taps not thoroughly cleaned, bed was too hard (that’s a personal preference), and it was noisy with people lingering/smoking/talking on seats in front of rooms (1-2am) (however not shouting or aggro) and noisy between the walls with people sneezing, coughing, snoring, talking. Lights were turned off in the car park and walkways so it’s really dark when finding key hole. A good basic place and maybe some good deals. However, not somewhere we will return.

Date of stay: March 2019
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
Thank Kristabelle_nz
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Wehavearoom4you, Owner at Harringtons Motor Lodge, responded to this reviewResponded 6 April 2019

Thank you so much for taking the time to give us feedback. We apologies it was not a good experience. We will endeavor to do better next time. Next time please let us about the noise we could talk to the other guests. Thank you again for letting us know, this will make us better.
Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 March 2019 via mobile

Have stayed here before there arenow new owners there English isn’t great I had to ask them to clean the shower and toilet when I arrived as they were really bad it seems they do the bulk of the cleaning the guy that is there was a huge spider in the bath what was also worse was I popped down the road for dinner came back at8.45 pm the sign light was off all the lights around the units were off the office light was off it was completely dark couldn’t get my key in the door ! Clearly they don’t want travellers knocking on there door in the evening would not recommend and would not stay again tiny wee double bed room wasn’t serviced properly every day best to stay down the road

Date of stay: March 2019
Trip type: Travelled solo
2  Thank 438michele
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WehaveAhome4you, Owner at Harringtons Motor Lodge, responded to this reviewResponded 1 April 2019

We are sorry to hear you had a bad experience. We always aim to deliver a great experience. We are gutted when we miss the mask! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn't happen again. Thank you

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Reviewed 13 October 2018 via mobile

I've stayed here before for business and I can confirm it has been more or less a similar experience both times.

While the rooms and premises are very well presented, the staff that attend the reception could do with some customer service training. Upon checking in and requesting breakfast for the following morning, I asked for gluten free toast, which was an option in the form. The receptionist said he didn't have any and would have to go and buy some. His attitude told me he couldn't be asked so I told him not to worry about it. His attitude in general around requesting breakfast was of someone who couldn't be bothered. For the second breakfast, when I requested it, the guy made a face as if I were inconveniencing him. I requested tomato sauce, but what I was given had an odd colour. Upon checking, I noticed it had expired three years ago.

As I said, the rooms are very clean and we'll presented, but the customer service was not that great. For this reason, I think 3 stars is being generous.

Date of stay: October 2018
Trip type: Travelled on business
Thank icoello
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WehaveAhome4you, Owner at Harringtons Motor Lodge, responded to this reviewResponded 15 October 2018

Thank you so much for your comments. We are taking your feedback very seriously. We will improve our customer services and endeavoring to give our customer the best experience. Thank you for taking the time to give us feedback, it's much appreciated. We will certainly improve from here. Thank you

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Reviewed 8 July 2018

Close to Massey and an easy walk to the city. Close to a nice cafe. Roomy and well appointed, with good heaters for the those cold winter evenings. Friendly staff.

Only negatives were poor (unusable) wifi reception and noisy neighbors.

Date of stay: July 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank brady1968
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WehaveAhome4you, Front Office Manager at Harringtons Motor Lodge, responded to this reviewResponded 10 August 2018

Thank you so much for your feedback and we will look into those issues that you have mentioned. Hope that you will drop by again.

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Reviewed 27 March 2018

An excellent motel close to town. Immaculately presented and clean, everything we needed for our stay. Great continental breakfast available and delivered to your room in advance. Free parking
Professionally managed!.
Lovely park across the road..

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Calypso2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WehaveAhome4you, Front Office Manager at Harringtons Motor Lodge, responded to this reviewResponded 5 April 2018

Thank you very much for taking the time to write your review of your stay with us recently. We are pleased that you had a pleasant stay and hope that you chose to stay with us if you return to Palmerston North in the future.

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