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438michele
Auckland Central, New Zealand

In need of a good clean host accomodation 😱😱😱

2.0 of 5 bubblesReviewed 6 Mar 2019via mobile
Have stayed here before there arenow new owners there English isn’t great I had to ask them to clean the shower and toilet when I arrived as they were really bad it seems they do the bulk of the cleaning the guy that is there was a huge spider in the bath what was also worse was I popped down the road for dinner came back at8.45 pm the sign light was off all the lights around the units were off the office light was off it was completely dark couldn’t get my key in the door ! Clearly they don’t want travellers knocking on there door in the evening would not recommend and would not stay again tiny wee double bed room wasn’t serviced properly every day best to stay down the road
Date of stay: March 2019
Trip type: Travelled solo
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WehaveAhome4you, Owner at Harringtons Motor Lodge, responded to this review
Responded 1 Apr 2019
We are sorry to hear you had a bad experience. We always aim to deliver a great experience. We are gutted when we miss the mask! Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn't happen again. Thank you
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 13 October 2018 via mobile

I've stayed here before for business and I can confirm it has been more or less a similar experience both times.

While the rooms and premises are very well presented, the staff that attend the reception could do with some customer service training. Upon checking in and requesting breakfast for the following morning, I asked for gluten free toast, which was an option in the form. The receptionist said he didn't have any and would have to go and buy some. His attitude told me he couldn't be asked so I told him not to worry about it. His attitude in general around requesting breakfast was of someone who couldn't be bothered. For the second breakfast, when I requested it, the guy made a face as if I were inconveniencing him. I requested tomato sauce, but what I was given had an odd colour. Upon checking, I noticed it had expired three years ago.

As I said, the rooms are very clean and we'll presented, but the customer service was not that great. For this reason, I think 3 stars is being generous.

Date of stay: October 2018
Trip type: Travelled on business
Thank icoello
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WehaveAhome4you, Owner at Harringtons Motor Lodge, responded to this reviewResponded 15 October 2018

Thank you so much for your comments. We are taking your feedback very seriously. We will improve our customer services and endeavoring to give our customer the best experience. Thank you for taking the time to give us feedback, it's much appreciated. We will certainly improve from here. Thank you

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 July 2018

Close to Massey and an easy walk to the city. Close to a nice cafe. Roomy and well appointed, with good heaters for the those cold winter evenings. Friendly staff.

Only negatives were poor (unusable) wifi reception and noisy neighbors.

Date of stay: July 2018
  • Trip type: Travelled on business
    • Sleep Quality
    • Rooms
    • Service
Thank brady1968
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WehaveAhome4you, Front Office Manager at Harringtons Motor Lodge, responded to this reviewResponded 10 August 2018

Thank you so much for your feedback and we will look into those issues that you have mentioned. Hope that you will drop by again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2018

An excellent motel close to town. Immaculately presented and clean, everything we needed for our stay. Great continental breakfast available and delivered to your room in advance. Free parking
Professionally managed!.
Lovely park across the road..

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank Calypso2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WehaveAhome4you, Front Office Manager at Harringtons Motor Lodge, responded to this reviewResponded 5 April 2018

Thank you very much for taking the time to write your review of your stay with us recently. We are pleased that you had a pleasant stay and hope that you chose to stay with us if you return to Palmerston North in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2017 via mobile

Excellent place to stay on a stop over in Palmerston North. Handy to main road south, short drive to city centre. The units are roomy, clean and have a full kitchen. There are toiletries supplied and digital tv. Heating is adequate and efficient. Friendly and accommodating staff.

Date of stay: July 2017
Trip type: Travelled solo
Thank FlyingCharlie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WehaveAhome4you, Front Office Manager at Harringtons Motor Lodge, responded to this reviewResponded 5 July 2017

Thank you very much for taking the time to place feedback on our motel. We are pleased that you enjoyed your stay and hope you choose to stay with us again when you next visit Palmerston North. Safe travels!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 June 2017

This motel is in a handy spot on the main road into town for travellers coming from Wellington (via Shannon). Its just a couple more minutes by car in to town, and there are service stations nearby. The room was a little cold (mid-winter) when we checked in but the heat pump had it warm in a short time and was very quiet on the lowest fan setting which meant it was fine sleep with it on a low setting without any noise. The room had simple but adequate cooking facilities, the WiFi was reliable and fast, and shower was good. No complaints from us at all - we would certainly stay there again if visiting Palmerston North.

Date of stay: June 2017
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank dcwledzep
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WehaveAhome4you, Front Office Manager at Harringtons Motor Lodge, responded to this reviewResponded 12 June 2017

Thank you very much for your positive review of our motel, Duncan. We hope to see you again in the future.

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