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Prices are provided by our partners for one room, with variable occupancy rules as provided by the property, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Payments made by partners impact the order of prices displayed. Room types may vary.
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Reviews (385)
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Traveller rating
210
126
32
12
5
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All reviews garden cottage games room bedroom cabin mini golf great family park caravan park ensuite site clean park family holiday quiet area visit lakes entrance enjoyed our stay close to shops bbq area great place to stay short stay three nights
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Reviewed 4 March 2021

We booked the garden view cottage which was a 2 bedroom unit. It was self contained with washing mc dryer, dishwasher etc.
Pros:
very clean
modern
beds were comfy
unit was spacious

The village had a games room, swimming pool, park-play for kids, bike carts which really added to the experience.
Staff was very helpful.

cons:

Miserly amount of tea / coffee / sugar satchels. No milk. Not even the little packs of long life milk.
This was the first place EVER that I have come across which did not provide milk for guests. Reception said I will have to buy it from them or go to the super market to buy it !!! SERIOUSLY !
Sugar was so less, we were rationing it by the end of the stay. Had we known, we would have brought our own supplies.

No salt/pepper. The reception was kind to arrange this for us. But again, sugar, salt, milk, tea, coffee are basic. How much money is BIG4 going to save by not providing them?

Swimming pool was solar heated. what's the point of having a heater when it only works when it is hot outside and is of no use when it is cold?

Peddle carts were a sneaky $10/hr hire. After paying almost $200/night, this could have been included. (please don't tell me that the charge is to 'encourage' people to hire them for a short time).

Games room was very basic. nothing for kids under 5. Also games cost extra which was annoying.

Staff REALLY need to step up their game and be a little welcoming, friendly and perky. Not that they were unhelpful, but they felt disengaged and unenthused. No smile, no welcome greeting, an apathetic good bye.

Date of stay: February 2021
Review collected in partnership with this hotel
Thank sameer_viit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Relations, Guest Services / Front Office at BIG4 Whiters Holiday Village, responded to this reviewResponded 10 March 2021

Thanks for taking the time to share your valued feedback with us sameer_viit. We have taken note of your comments and will share them with our team for review. Thanks again and we hope to welcome you back again one day soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2021

This Caravan Park is well set out, well placed which make it easy to get to the shops, whether it be walking or by car. The owner was very welcoming/ friendly and helpful, He helped recommend a couple of places to grab a feed from and took the time to show me on a map where they were located. The cabin was nice and fans were on already for me to help keep the Temp at nice level.

Date of stay: February 2021
Trip type: Travelled on business
Review collected in partnership with this hotel
Thank OzzieViking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Relations, Guest Services / Front Office at BIG4 Whiters Holiday Village, responded to this reviewResponded 10 March 2021

Thanks OzzieViking, we really appreciate that you have taken the time to share your great feedback with us from your recent stay here at BIG4 Whiters Holiday Village. We hope that you are able to stay with us again soon and hope that it may be a bit less work and that you will have a bit more time relaxing.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 February 2021 via mobile

The facilities were amazing, the staff even more so. This park is decked out with everything, games room, tennis court, pool, sauna, amenities and lots of activities for the kids. We could not fault our stay at Whiters Holiday Village. Would highly recommend to anyone wanting to visit Lakes Entrance.

Date of stay: February 2021
Trip type: Travelled as a couple
Thank 816jesb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Relations, Guest Services / Front Office at BIG4 Whiters Holiday Village, responded to this reviewResponded 23 February 2021

Thanks so much 816jesb. We are absolutely delighted to read your review. Our entire team love it when their hard work is acknowledged and we had great pleasure in sharing this with them. Once again and thank you and we hope that it is not too long until we get to welcome you back again.

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Reviewed 11 February 2021

The units are great and lots of space, but the location is a bit of a walk form the main drag. also the pool does not appear to be heated and the spa was not working (possibly due to COVID so fair enogh) but the cold pool was basically unusable with young kids.
Very friendly and accommodating staff and generally good value.

Date of stay: January 2021
    • Value
    • Cleanliness
    • Service
Thank MSLMPG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Relations, Guest Services / Front Office at BIG4 Whiters Holiday Village, responded to this reviewResponded 17 February 2021

Thanks for taking the time to share your feedback with us MSLMPG. We look forward to welcoming you and your family back again one day soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 February 2021

The kids had an absolute ball - making new friends and riding their bikes throughout the grounds. The negatives were a very uncomfortable bed in the main bedroom of our cabin, and also to not have an oven was frustrating, but we worked around it.

Date of stay: January 2021
Review collected in partnership with this hotel
Thank NicoleD1977
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Guest Relations, Guest Services / Front Office at BIG4 Whiters Holiday Village, responded to this reviewResponded 17 February 2021

Thanks for your valued feedback NicoleD1977, we are so pleased your kids had a fabulous time here making friends and riding their bikes. We offer a range of different cabin types and when making your next booking please ask one of our friendly team members to help choose the most suitable accommodation type for your needs, we are always here to help. We look forward to seeing you again sometime in the future.

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