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Valerie M

Comfortable and welcoming

4.0 of 5 bubblesReviewed 10 Apr 2024
We were very pleasantly surprised, having read both positive and negative reviews, to find the hotel villa we stayed in very comfortable and cosy, with new bathroom and lots of space to spread out. No issues with things needing repairs. The safe wouldn't lock but someone arrived at the door within 10 minutes of letting Management know. It proved difficult to sort out so we were able to store our passports in the reception safe overnight and while we were out the next day. It was fixed by the time we were back.
The setting of this establishment is lovely, with lake and mountain views. It's also conveniently situated, opposite the wharves for glow-worm tours, lake trips, etc and a 2 minute walk to the start of the main street with all shops and restaurants.
Breakfast, included in our tariff, was excellent. Although they cater for large tour groups there are plenty of tables, attractively set and plenty of food.
Date of stay: March 2024
Trip type: Travelled as a couple
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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Reviews (1,054)
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3 - 8 of 1,054 reviews
Reviewed 13 March 2024 via mobile

We stayed in a villa , which is in a lovely location. Rooms were good, beds comfortable. However the cooking facilities were a bit odd, microwave and toaster and kettle, limited cups and only small plates. No where to wash up or a tea towel to dry up. Just a cupboard in the corner. As there was only one bathroom, had to plan our kettle fill and showers.

Date of stay: March 2024
Trip type: Travelled with family
Thank jeangJ8372GO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 12 March 2024 via mobile

Marvellous location with great views of the lake. Very comfortable rooms. Staff not the friendliest especially the barman but overall ok. The egg man was filling the food trays so by the time he had cooked the eggs the rest of the breakfast was cold

Date of stay: March 2024
Trip type: Travelled as a couple
Thank BrundallbazNorwich
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 8 March 2024

Having read some reviews we were a little concerned but need the location for our schedule - but were very pleasantly surprised, We had a room on the second floor , a deluxe suite rating. It had a large separate room with kitchenette and a good sized bedroom (and balcony). The bathroom had an enormous Jacuzzi tub - great to relax with a glass of wine after hiking earlier in the day. Yes, the rooms are a little dated but clean and spacious. Even though we had a lake view on the road it was quiet at night. Breakfast was buffet style and had fair to good selection. No coffee machine in the room and poor at breakfast - as for many NZ hotels best to order from the barista and pay the extra few dollars. But for comfort, size, short walk to restaurants and a view - it was absolutely fine for our short stay,

Room tip: Book a suite
Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank kevin b
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 February 2024

Tied to check in at 2 when rooms should be ready, had to sit in lounge till 3, had to go and ask for room key.

Went for dinner at 6.30, no rolls given, soup cold, steak chewy, after 2 hours 15 gave up and left without desert or coffee, good job only staying here one night

Date of stay: February 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
1  Thank Ethel55
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 January 2024 via mobile

Great location and really friendly, helpful staff. The hotel sits in the centre of Te Anau, overlooking the lake - picture perfect. There was a guest laundry room which was a great surprise and very welcome. The only suggestion for improvement is perhaps having whole fresh fruit at breakfast - the area is not too far from the fruit bowl of New Zealand.

Room tip: Lots of free parking and plenty of places to eat nearby.
Date of stay: January 2024
Trip type: Travelled as a couple
Thank gl0baltraveller48
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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