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John C
London, United Kingdom

Fabulous stay!

5.0 of 5 bubblesReviewed 11 Apr 2023via mobile
We were booked in here by our amazing travel expert Amber at PureBlackNZ. Amber has always booked into some amazing places on our 3 week trip to NZ and Radfords was a very good recommendation. We were met by the lovely Kerri and were shown to our spotless apartment. Although we didn’t use the kitchen, it was very well equipped. The bed was very comfortable and the bathroom spotless. We had amazing views of the lake and Kerri suggested various things to do and local eateries. On leaving, I had left a brand new pair of Rodd and Gunn shoes. We were a good 1.5 hours away when Kerri notified me about the shoes, so it was too late to return to pick them. She then sorted out a courier to send then back to the UK! If you’re in Te Anau, we can thoroughly recommend Radfords, you will not be disappointed!
Date of stay: March 2023
Trip type: Travelled as a couple
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Kerri James, Owner at Radfords on the Lake, responded to this review
Responded 11 Apr 2023
Dear John, Thank you so much for taking the time to place your experience of staying with us and your kind words. I am delighted that your shoes beat you home as I knew how much they meant to you. You had the best time visiting NZ and I hope you hold these memories close to your heart. We do look forward to your next visit where you can explore more of the Land of the Long White Cloud. Again thank you for staying and warm wishes to you both. Kind Regards Kerri and Steve
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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    All reviews milford sound the ground floor new zealand little touches room was spotless a wonderful stay three nights stayed longer across the road comfortable beds living area south island comfortable stay close to town kerri kerry lake
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    47 - 52 of 988 reviews
    Reviewed 10 April 2023

    This is a very nice place to stay with waterfront views and within walking distance to restaurants in town. We were there three nights. Check-in was a little quirky, with the hostess asking us to wait in the car until other guests had finished their check-in (supposedly due to COVID), and to park our car away from our room so that ground-floor guests could better enjoy their views (of course, other cars ended up parking there anyway). Still, she was very friendly and offered recommendations for local restaurants. Room was comfortable and nicely outfitted. Staff didn't automatically provide daily housekeeping (which was explained) but did come in everyday to replenish tea and crack all the windows (which we would have preferred they did not as it got chilly in the room). Overall, would stay again.

    Date of stay: March 2023
    Trip type: Travelled as a couple
    1  Thank Juja80301
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Kerri James, Owner at Radfords on the Lake, responded to this reviewResponded 10 April 2023

    Hi and thank you for staying and taking the time to place your review with us. We are pleased that you enjoyed the view and our location. I am sorry if I offended you by asking you to wait in the car, as it was chilly outside, and in respect for all our guests we only have one group at a time in our office while Covid is still around us, there is a sign on our Office door explaining this. Again my apologies for leaving the window on the latch to let some fresh air in.

    All Upper Level units have parking on the far side, and only guests that are in the ground floor units park near their unit, this is to allow them the best possible views too. I hope this helps explain your concerns and we are only to happy to chat if you have any queries at all. Our aim to to make every guests stay a memorable one and we are here to help. We look forward to welcoming you back in the future. Kindest Regards Kerri and Steve

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    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 6 April 2023

    We had a wonderful stay at Radfords. The accommodation was perfect for our family (we were travelling with our 8 month old baby)- loved having a kitchen with the essentials, as well as spacious suit. Room was quiet but perfectly located. Staff recommended tours for us- we did the Milford sound and glow worm cave tours- both were excellent and booked easily through the hotel. Excellent recommendations given by staff for food and other things to do in the area. We forgot one of our baby items when we left, and staff kindly mailed it to us! So appreciative. Thank you for the wonderful stay!

    Date of stay: February 2023
      • Value
      • Location
      • Service
    Thank Theresa K
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Kerri James, Owner at Radfords on the Lake, responded to this reviewResponded 7 April 2023

    Dear Theresa

    Thank you for staying with us and so pleased you have fond memories your your time here. I am delighted that your left behind item has caught up with you and I hope this did not make getting to sleep difficult for your little one. Thank you for your kind words and we hope we can welcome you back in the future. Kindest Regards Kerri and Steve

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 28 March 2023 via mobile

    Radfords on the Lake combines the very best features of a motel and boutique hotel. Our room was beautifully styled, spacious, pristine, lake views - and the attention to detail was truly excellent throughout, for fussy people who notice these things. In addition, the service we received from Kerri was the best during our NZ trip - warm, friendly, helpful - she made us feel very welcome in this lovely little town, lending us insect spray and a rain jacket, sharing a recipe, providing good dinner recommendations. We would not hesitate to return to Te Anau and would not stay anywhere else.

    Date of stay: March 2023
    Trip type: Travelled as a couple
    1  Thank Andrea S
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Kerri James, Owner at Radfords on the Lake, responded to this reviewResponded 31 March 2023

    Dear Amanda,

    Thank you for your kind words and we are delighted you enjoyed your time here with us. It was lovely to get to know you both and so pleased our recommendations hit the spot for you. I hope each time you make "Southland Sushi" you are reminded of your stay with us.

    Take care and Kindest Regards Kerri and Steve

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 25 March 2023

    I was very impressed with the quality of Radfords on the Lake, from the manicured gardens to the exquisitely decorated interior. The room was fresh, clean and quite luxurious. It was also bright, quiet and very difficult to fault. There is onsite dedicated parking. We enjoyed very extensive views of Lake Te Anau, and the hosts and support staff were very friendly and helpful, offering many insights in the local area and things to do.
    Radfords on the Lake is directly opposite the Lake and although it is only a few minutes' walk to the town center, it is far enough to avoid the noise. Because it is so close to town, it is easy to obtain groceries, enjoy meals from the local cafes and to meet up with tour operators.
    Thank you for an enjoyable experience!

    Date of stay: February 2023
    • Trip type: Travelled as a couple
      • Value
      • Location
      • Service
    Thank Trevor F
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Kerri James, Owner at Radfords on the Lake, responded to this reviewResponded 25 March 2023

    Dear Trevor

    Thank you for your kind words and incredibly detailed review of your stay with us. You both were a delight to host and so pleased you have fond memories of your time in the South. We hope we can host you again in the future. Take care and Kindest Regards Kerri and Steve

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
    Reviewed 23 March 2023 via mobile

    Stayed here one night after a somewhat raining day cruise on Doubtful Sound. Lovely room with seperate bedroom and lounge with small kitchenette. Kerri helped advise us on where to have dinner and showed us to our room. Our continental breakfast was already in the fridge. A very comfortable night’s sleep.

    Date of stay: March 2023
    Trip type: Travelled as a couple
    Thank Michael2810
    This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
    Kerri James, Owner at Radfords on the Lake, responded to this reviewResponded 24 March 2023

    Dear Michael, Thank you for your kind words and very pleased you found the room and bed comfortable and enjoyed your stay with us. We hope you have many fond memories of your holiday down south. Take care and Kindest Regards Kerri and Steve

    Report response as inappropriate
    This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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