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Andy R

Stunning Property

5.0 of 5 bubblesReviewed 13 Dec 2020
We enjoyed 2 nights at Radfords and wont stay anywhere else in Te Anau. Kerri is a wonderful host, full of local knowledge and ideas, what attractions are "must do", where the best coffee is and restaurants.
The rooms are of a very high standard with the attention to detail evident everywhere.
Date of stay: December 2020
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesService
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, Owner at Radfords on the Lake, responded to this review
Responded 14 Dec 2020
Dear Andyr

Thank you sincerely fror posting your review of your time with us. We are thrilled that all aspects of your recent stay here at Radfords on the Lake, from our rooms, our high standards and service you recieved and most importantly our suggestions on places to eat, things to do and best coffee hit the spot to ensure your overall experience was such an enjoyable and pleasant one.

We look forward to hosting you again in the future to complete the rest of the must dos in the area.

Merry Christmas and Kindest Regards
Kerri and Steve

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews milford sound the ground floor new zealand little touches room was spotless a wonderful stay three nights stayed longer across the road comfortable beds living area south island comfortable stay close to town kerri kerry lake
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Reviewed 12 December 2020

Radfords on the Lake is possibly one of NZ's best motel complexes. From the attention to personal communications, the location, the quality of the complex to the outstanding comfort and facilities. Every need has been thoughtfully considered. Could not recommend highly enough. just stay there - please!.

Room tip: I think every unit would be great with similar tasteful decor
Date of stay: December 2020
    • Location
    • Sleep Quality
    • Service
1  Thank Stephanie H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 12 December 2020

Dear Stephanie

We are thrilled that all aspects of your recent stay with us – locaion, comfort and the facalities and, most importantly, the service you encountered from all our team, met with and hopefully surpassed your expectations.
Thank you for your recommendation to others and for taking the time to post your review. We do hope we will have another opportunity to welcome you back on a future occasion. You were both a delight to host.

Merry Christmas and best wishes for 2021
Kerri and Steve

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 December 2020

There is not enough superlatives to describe our stay at Radfords, Kerri and her team have thought of everything to make our stay fabulous. The breakfast is far more than we would have expected and the cleanliness exceptional. The recommended tours were something we will remember for ever

Date of stay: December 2020
    • Location
    • Cleanliness
    • Service
Thank tracey w
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 12 December 2020

Dear TraceyRakaia

We are so pleased to hear your recent stay with us was an enjoyable experience and that you particularly appreciated the comfort, cleanliness and facilities in your room, together with the service you encountered from all our team. The recommended trips are just some of the very best Fiordland has too offer, always the icing on the cake when New Zealander love these true blue and taylored locally operated experiences. Thank you so much for staying with us, you were a delight to host... Safe travels and we hope to see you back in the future. Merry Christmas and Kindest Regards Kerri and Steve

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Reviewed 4 December 2020 via mobile

Turned up to Te Anau late afternoon. Friendly and helpful reception complete with escort to our room. Immaculately clean and beautifully appointed. Comfy ++ bed and lovely hot shower. Our room overlooked the lake. Highly recommend.

Date of stay: December 2020
Trip type: Travelled with friends
Thank Roundtuit514
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 5 December 2020

Dear Roundtuit514

Thank you for choosing to stay with us and taking the time to review your experience. You all were a pleasure to host and I hope you have many fond memories of your time in the South. Safe Travels and we look forward to welcoming you back in the future.

Kindest Regards
Kerri and Steve

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2020

We stayed here on our last visit to Te Anau in March 2015. This time we had the upstairs studio nearest the lake. Even though there is a fairly busy road between the property and the lake we had spectacular views of the lake and a quiet sleep in a very comfortable bed. All aspects of the property including the immaculately kept garden show that there is a great deal of attention given to detail everywhere. Although somewhat overpriced for what is provided we were happy to pay the $394.00 per night for our studio with a shower and no bath. The owner Kerri was again very friendly and helpful as she was in 2015. The only problem for us for our stay in this particular unit, due to the design of this motel, was that the "balcony" outside the floor to ceiling glass front to our studio, was in fact part of the passageway to the entrance to two other upstairs units, giving us no privacy whatsoever whenever anyone walked past right next to the front of our unit at all times of day and night. Maybe we were just unlucky but the occupants of both these units did so on numerous occasions during our three day stay

Date of stay: November 2020
Thank Andrew G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 4 December 2020

Dear Andrew

Thank you for choosing to stay with us again, it is always a pleasure to welcome previous guests back. I am delighted that the comfort, location and the views suited your needs. I amtruely sorry that the unit that you chose this time did not suit your needs like the one next door that you had last time did. The foils have been installed for privacy of our guests and I am sorry that these did not do the job that the are meant to... with guests still being able to enjoy the view but giving you privacy at the same time. Maybe next time we need to get you back to the first room you had. Had this been mentioned during your stay, we would have gladly shifted you as we had availability.

Wishing yu a very Merry Christmas and Happy and Healthy New Year.

Kindest regads
Kerri and Steve

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 November 2020

Radford's on the Lake is probably the premiere accommodation in beautiful Te Anau. As you would expect of a five star establishment the accommodation is top class, clean, exceptionally tidy and the ideal venue to relax and enjoy panoramic views of the lake and mountains from inside your room. However, it is not just bricks and mortar that make for an exceptional stay. It is the attention, service and friendly disposition of the host, Kerri. We are not inexperienced when it comes to motels all over New Zealand but I would say Kerri made our stay that much more special. Nothing was a problem and she made us feel we were valued guests I would recommend this motel higher than any other I have stayed in and I have stayed in a good number.

Room tip: All rooms are double glazed for warmth and quietness. Views are exceptional from upstairs and good on the ground floor.
Date of stay: November 2020
    • Value
    • Rooms
    • Service
Thank TeAnaufan
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Management response:Responded 24 November 2020

Dear TEANAUfan

Thanks very much for your positive comments, and for taking the time to convey the impressions that your stay here at Radfords on the Lake engendered. It is most gratifying that you enjoyed your time with us, we certainly enjoyed hosting you.

We are thrilled that the physical and personal elements alike contributed to your overall experience, and it is great to read that you were comfortable throughout your visit. This is invariably our unswerving aim.

Thanks again, and we hope that we are given an opportunity to replicate your experience sometime soon. Take care.

Kindest Regards
Kerri and Steve

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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