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Jen
New South Wales, Australia
Very neglected!
Review of Alpenhorn Motel
1.0 of 5 bubblesReviewed 9 Feb 2024
I don't mind old I do mind dirty and neglected. The curtains are ripped and mouldy, the bathroom dirty, bed needed replacing years ago . It was hard to tell if the sheets were laundered. The garbage was emptied fom our roomand two towels left. No milk left. SawThe garden outlook was nice! Wi fi okay.
Date of stay: January 2024Trip type: Travelled as a couple
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1 - 6 of 146 reviews
Reviewed 28 November 2023

Stayed 1 night, after booking through Booking.com. The office was not manned, but key was taped to the door, with clear instructions. We got the impression that proprietors were nervous about Covid, and wanted to eliminate any unnecessary contacts. The room was clean & comfortable. Location was about 15 min walk from the DOC visitor centre, where the Tracknet bus dropped us; and about 10 min walk to town.
All perfectly functional.

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Tony W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 21 March 2023

We arrived to find our key sellotaped to the office door. Turns out the office isn't staffed any more.
This wasn't particularly a problem, but it meant that things like borrowing dvds wasn't possible (and TV was poor, so we would have liked to have borrowed one).
Also, the motel book in the room said that the room would be serviced every day ( not to make beds, but to empty bins and provide additional tea and coffee supplies). Our room was not serviced during our stay.
Room was ok, but very tried looking. The room slept 4 people and had cooking facilities, but we had just 1 bowl, 2 plates and cutlery for 2. None of the crockery or cutlery matched, which just gave the impression of being uncared for and tired.
There was a broken chair outside the bedroom door with the previous occupants cigarette butts in.
Gardens for all motel rooms are joined, so we returned back from a day out to find that the man next door was using our chairs to dry his washing on!
We could see that the motel is up for sale and it felt like the owners had lost interest.
Location was very good, just one road back from the lake ( and easy access to the lake via a gennel).

Date of stay: March 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Remmy5
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 March 2020

Alpenhorn Motel was the ONLY New Zealand establishment that refunded our money when the New Zealand government asked travelers to leave the country due to Covid 19. They must be really good people and deserve your business!

Date of stay: March 2020
Trip type: Travelled as a couple
Thank aorrville
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 March 2020 via mobile

As stated in previously comments, basically clean, sheets not ironed and towels very ragged, with strings hanging and quite small. Definitely not worth the price nor the rave reviews. You can walk to town but it is a bit of a walk. The glow worms were great, but the whole town is tired.

Date of stay: March 2020
Trip type: Travelled as a couple
2  Thank lauraalonsobi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 17 February 2020 via mobile

From the reviews I expected much better. Whilst everything appeared clean, the bed sheets and pillow cases were not ironed. How would one know wether the sheets been washed from the previous occupant? Properly laundered linen would be neat and crisp, this was NOT. Quite shuddering to think they had not been cleaned from the previous occupant. I’m sure this was not the case but it leaves one thinking it could be. The lady we saw in the office was very pleasant and helpful but the overall experience was one of basic facilities with cheap furniture and fittings.

Date of stay: February 2020
Trip type: Travelled as a couple
1  Thank Hetravels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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