Desperately seeking a more personal experience, I chose Fly Fiordland over Real Journeys and other tour organizers because of the 'personal service' promise. I'm so glad I did - they delivered on their promise, and then some. Shaun was incredibly communicative throughout the process when weather threatened our trip, and continued to keep me up to date as our trip approached. He customized a scenic tour for me, arranged a boat cruise at a reduced rate, and made sure my seat in the plane gave me the view I was so excited and hopeful for. Throughout the flight, he gave fun and informative detail without being one of those tour guides you feel is reading from a script. This is without a doubt not only the greatest experience I've had thus far in New Zealand, but one of the most unforgettable experiences in my life. HIGHLY highly recommended - seriously - you must do this. It's worth every single cent.
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