The bathroom fittings and bed setting's are designed for very short people! Aside from this the room was great and reception very friendly . We were upgraded to a lake view which was spectacular . Unfortunlately the mattresses are dipping in the middle somewhat. The room lighting is poor, too dull, but the blockout curtains work well if you want to sleep in. Breakfast is your standard full breakfast
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We were on a tour and stayed for 2 nights. The hotel is dated, yet it does have an air of mid century modern. The room was clean and bed very comfortable. Bathroom was updated.It is a block from the lake where you pick up the boat for the glow worm tour. This is a small town with limited choices. Main Street has a few restaurants. The meal in the hotel restaurant was excellent. The lamb shank done to perfection. Nice small intimate bar too. Included breakfast had many choices. Only suggestion is to replace the bedspread with a duvet cover. Other than that, great convenient place to stay.
Very well appointed hotel. All that you would expect from a 4 star hotel if somewhat dated decor. Great breakfast buffet included in the price and restaurant on site. We booked our trips to Doubtful and Milford Sounds trips through the hotel and found the reception staff extremely helpful. Plenty of parking on site and location right in the middle of town.
Hi Garry
Thank you for taking the time to give us your feedback.
I am happy to hear you enjoyed your stay and will of course pass your comments on to our team.
Best Regards
Glen
Our stay here was just about okay.
We were denied access into our room until later in the day as it hadn't been cleaned.
You really need to install a lift for hotel guests to make access easier for first floor rooms.
First impressions count, so it was sad to see the most miserable member of staff on duty when we arrived for breakfast, and barking instructions where we should sit.
The layout of breakfast food and drinks needs a rethink. Why put the coffee machine in a tight crowded corner where access is difficult?
Hi LondonFozzy
I am truly sorry about your experience however it was not at our hotel.
We have three lifts, two of these are visible from the reception desk.
Also our coffee machines are central allowing access from both sides.
If it is possible to remove your comment this would be greatly appreciated.
Best Regards
Glne
One of two hotels in the country to treat tourists drivers as second rate clients .
Uneducated at service providers.
Staff generally exceed expectations unlike their general manager.
Good location unfortunately communication and customer satisfaction not their forte
