We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Contact accommodation for availability.
There are similar hotels available.
View all
Dave T
Cambridge, New Zealand

Poor leadership

3.0 of 5 bubblesReviewed 14 Mar 2024via mobile
One of two hotels in the country to treat tourists drivers as second rate clients .
Uneducated at service providers.
Staff generally exceed expectations unlike their general manager.
Good location unfortunately communication and customer satisfaction not their forte
Date of stay: March 2024
Trip type: Travelled on business
Problem with this review?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
Nearby Hotels
$72
Fully refundable
  • Priceline
  • Agoda.com
    $99
  • Hotels.com
    $110
1.2 km from Distinction Luxmore Hotel Lake Te Anau
Free parking
Pets Allowed
$517
No prepayment needed
  • Hotels.com
    $562
  • Official Site
    $525
  • Trip.com
0.4 km from Distinction Luxmore Hotel Lake Te Anau
Free Wifi
Free parking
Garden View
$484
  • Hotels.com
    $449
  • Vio.com
    $428
  • Trip.com
0.3 km from Distinction Luxmore Hotel Lake Te Anau
Free Wifi
Free parking
Queen Single Superior Room
$310
  • Hotels.com
    $337
  • Priceline
  • Vio.com
    $336
0.3 km from Distinction Luxmore Hotel Lake Te Anau
Free Wifi
Free parking
Lake and mountain views from Marakura Deluxe Motels
$505
  • Hotels.com
    $491
  • Priceline
  • ZenHotels.com
    $491
1.2 km from Distinction Luxmore Hotel Lake Te Anau
Free parking
Exterior
$280
  • Trip.com
  • ZenHotels.com
    $254
  • Hotels.com
    $280
0.8 km from Distinction Luxmore Hotel Lake Te Anau
Free Wifi
Free parking
$202
  • Agoda.com
    $160
  • Priceline
  • Hotels.com
    $182
0.4 km from Distinction Luxmore Hotel Lake Te Anau
Free parking
Hot Tub - Only available with selected unit's(A Hot tub unit or a superior room)
$364
Fully refundable
No prepayment needed
  • Hotels.com
    $375
  • Trip.com
  • Agoda.com
    $429
0.7 km from Distinction Luxmore Hotel Lake Te Anau
Free Wifi
Free parking
window view before sleeping
$69
Fully refundable
  • Priceline
  • Expedia.com
  • Hotels.com
2.4 km from Distinction Luxmore Hotel Lake Te Anau
Free parking
Spa
King Studio Apartment
Go to your Happy Price
  • ZenHotels.com
    $459
  • Trip.com
  • StayForLong
0.8 km from Distinction Luxmore Hotel Lake Te Anau
Free Wifi
Free parking
View more hotels in Te Anau
Reviews (847)
Filter reviews
847 results
Traveller rating
203
346
216
57
25
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
203
346
216
57
25
Show reviews that mention
All reviews milford sound central location two double beds buffet breakfast room was large the main street centre of town new zealand an upgrade one night stay free wifi south island stayed nights lake distinction te tour
Selected filters
Filter
Updating list...
11 - 16 of 847 reviews
Reviewed 12 March 2024

The check in staff were very curt instead of the usual approcah where they explain the amenities. The one really nice feature was the fireplace in the upstairs bar. They host a lot of buses of tourists. There are nicer places to stay for this amount of money.

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank khbeard
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Glen Donovan, Other at Distinction Luxmore Hotel Lake Te Anau, responded to this reviewResponded 23 March 2024

Hi khbeard

Thank you for your feedback. I will pass this on to our team.
Best Regards
Glen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 February 2024

Spacious rooms, excellent location - but the hotel needs a complete refurbishment! Furnishings and decor very tired indeed. No air conditioning.
Breakfast buffet fine if you can avoid the numerous coach tours.
Bailies bistro bar food good.

Date of stay: February 2024
Trip type: Travelled as a couple
Thank Chris P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Glen Donovan, Other at Distinction Luxmore Hotel Lake Te Anau, responded to this reviewResponded 13 February 2024

Hi NorthernCrispy
Thank you for taking the time to give us your feedback.
I will of course pass this on to our team.
Best Regards
Glen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2024 via mobile

Stayed here for one night to go to the gloworm tour and for that purpose it was convenient. Check in was easy and staff nice. Room was dated with old, gold bedspreads that I cannot imagine how old they are. The room and bathroom were both clean. The morning breakfast buffet had a decent amount of food to choose from. Location was good to walk one block and take the boat ride over to the gloworm tour which is a plus. You can also easily walk around the lake and town for shopping and restaurants so the location is good.

Date of stay: January 2024
Trip type: Travelled with friends
Thank Jewlztravels
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 January 2024 via mobile

Distinction Luxmore is ideally situated in Te Anau for taking the many excursions available in the surrounding areas, e.g. Milford/Doubtful Sound, Glow worm caves etc.
This 4 star hotel offers a comfortable stay, adequate facilities including guest laundrette, and buffet style breakfast. Whilst breakfast didn't really offer high quality ingredients, e.g. mass produced hash browns, basic sausages, bacon, cereals etc we were impressed by the fresh fruit and the whole honey comb, which is something we have not seen elsewhere. The honey was delicious!
There's no air conditioning in the rooms, but they do provide an oscillating floor fan. Basic toiletries provided, not luxury, but reasonable accommodation for the stop off point in Te Anau.

Date of stay: January 2024
Trip type: Travelled as a couple
Thank Lovelivetotravel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 18 January 2024 via mobile

Very good place on the edge of the lake. Good service from lovely staff. Good rooms. Comfortable bed, great shower. Had a good meal for tea with plenty to eat. Large range of food for breakfast in the morning. Because it was cold, couldn't go for a swim. Very happy.

Date of stay: January 2024
Trip type: Travelled as a couple
Thank PaulT913
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
View more reviews