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All reviews middle of town two queen beds room was large an upgrade south island lake te distinction foyer milford worm glow base laundry stopover
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Reviewed 3 April 2022

4 of us ladies had 4 nights at this hotel late March 2022, using it as a base for tramping trips close by. We cannot speak highly enough of it. Such wonderful friendly and helpful staff in the hotel and the in-house (but also public) restaurant, Bailiez. All staff went out of their way to accommodate our needs. It did not bother us that they are not servicing the rooms at present- we would rather the staff are safe. We only had to ask for something and it was organised

The foyer is huge and dark and a little uninviting, but our rooms were light and bright on the top 3rd floor. Everything was impeccably clean. We had all been upgraded to their deluxe/superior rooms, hugely spacious with two queen beds, two comfy arm chairs, wonderful large bathtub that we soaked in each night to relieve our aching bodies. The water pressure was excellent and the hot water arrived instantly. Double glazing shut out any noise, but the rooms were exceptionally quiet as we couldn't hear anything between rooms or out in the corridors. The rooms are well insulated, so do become very hot, but there is a large commercial-type fan provided. If you get cold, there is a wall heater. And for us ladies, there was a full length mirror and great light in the bedroom and bathroom for preening ourselves!

Please stay here when you visit Te Anau, as you couldn't ask for better.

Room tip: Top floors would always be best, nice outlook.
Date of stay: April 2022
    • Value
    • Sleep Quality
    • Service
Thank LoisMM
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Glen Donovan, Other at Distinction Luxmore Hotel Lake Te Anau, responded to this reviewResponded 6 April 2022

Hi Lois

Thank you for choosing to stay at the Distinction Luxmore Hotel and for taking the time to give us your wonderful feedback. It is great to hear you and your friends enjoyed your Te Anau experience. I will pass your comments on to our team who pride themselves on their friendly professional service.

Best Regards
Glen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 December 2021 via mobile

No daily room service for a four star hotel is appalling, the excuse is because of COVID makes you laugh.

Apparently they only enter the rooms for cleaning upon check out so no clean towels or beds made for a 4 star hotel is what one would expect the price you pay for is the service you expect.

Daft rule especially when other hotels offer daily room service, it’s not like I’m in MIQ for crying out loud

Room tip: The hotel restaurant is shut so no proper buffet breakfast other than a small set up next door at the bar.
Date of stay: December 2021
Trip type: Travelled solo
Thank shopoholic75
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Glen Donovan, Other at Distinction Luxmore Hotel Lake Te Anau, responded to this reviewResponded 3 January 2022

Hi Shopoholic75

Thank you for taking the time to give us your feedback. We realize this is not MIQ and totally understand why you were displeased however we have decided to take every practical step to protect our guests and staff. We pride ourselves on our friendly professional service and never wish to compromise in this area. In the current alert level we decided it was prudent to minimize the crossover between our back of house staff and our guests. We value all our guests opinions and when we receive critical feedback we as a team look at how we can improve our product. Please be assured that I will address your comments with our executive team.

Best Regards
Glen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2021 via mobile

We stayed Christmas Day & were fortunate to partake of Christmas Evening Dinner - fabulous !

Restaurant was full for first two sittings but reduced greatly after 7 pm .
While we initially booked approx 4 months out - our table for two could not have been better , with Lake views .
Table Service was faultless .

Buffet food was excellent , both choice & quality .
We began with French sweet onion soup - fantastic.
Next , Seafood selection excellent , especially the large size of prawns , mussels etc
Choice of Hot roast meats , vegetables & salads superb.
Finally , Desserts. Unbelievable selection - exquisite.

Dining room was " Dressed " for the occasion , fabulous .

Our down stairs room was perfect , both size wise & cleanliness.

Te Anau is our southern paradise , where we will return for next Christmas.

I should not fail to mention Breakfast ! This is where Great Walks hikers eat before & after their mountain hikes .

Thank you Distinction Luxmore !

Date of stay: December 2021
Trip type: Travelled as a couple
Thank 820hg
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Glen Donovan, Other at Distinction Luxmore Hotel Lake Te Anau, responded to this reviewResponded 3 January 2022

Hi 820hg

Thank you for your wonderful feedback, I will share it with our team.
It is great to hear you enjoyed your experience and we look forward to welcoming you back next year.

Best Regards
Glen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 December 2021 via mobile

Staff is very very welcoming and really do their best to accommodate you and really make you feel like you are a person never looked down on, they always made sure to put things right if you were not happy with anything, it was a pleasure to stay here send will stay again in the future with the whole family triple A from me

Date of stay: December 2021
Trip type: Travelled as a couple
Thank Meander171235
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Glen Donovan, Other at Distinction Luxmore Hotel Lake Te Anau, responded to this reviewResponded 13 December 2021

Hi Meander171235
Thank you for taking the time to give us your feedback.
I am glad you enjoyed your experience and will pass your comments on to our team.
Best Regards
Glen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 October 2021 via mobile

The hotel was mediocre. The staff was very friendly but the rooms were underrated. Simply a place to stay, nothing exciting. We had a king room and it was pretty outdated with an uncomfortable bed. Again, the staff was very accommodating and friendly.

Date of stay: October 2021
Trip type: Travelled as a couple
Thank BrittTravelsAround
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Glen Donovan, Other at Distinction Luxmore Hotel Lake Te Anau, responded to this reviewResponded 13 December 2021

Hi BrittTravelsAround

Thank you for taking the time to give us your feedback.
I am sorry the hotel did not meet your expectations.
We are committed to improving the entire product we supply and will take steps to improve where we can.
It is nice to hear our staff were friendly and professional, I will pass this on to the team.
Best Regards
Glen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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