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“Wow!”

Onsen Hot Pools Retreat & Day Spa
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: 1-2 hours
Owner description: While Queenstown is generally done at full pace, Onsen Hot Pools takes a step back to let you take in the beauty of the surroundings and simply relax. With uninterrupted views across the Shotover Canyon, our Cedar Hot Tubs are heated to 37.8C on warmer days and up to 39.8C during the winter and can accommodate up to four adults. Our natural setting is matched by the pure water captured on its endless journey between the sky and earth to continually fill and refresh the pools. With complimentary transport to and from Queenstown, Onsen Hot Pools is relaxation the natural way.
Useful Information: Wheelchair access, Lockers / storage, Baby buggy parking, Stairs / lift, Bathroom facilities
Level 2 Contributor
7 reviews
4 attraction reviews
“Wow!”
Reviewed 17 April 2017 via mobile

If you're looking for a quiet time away with your sweetheart in a hot tub overlooking the stars with a glass of wine, then this is the spot for you! This was a very relaxing and romantic spot that leaves you feeling very refreshed, especially from the cold temperatures outside. Very friendly service. Thoroughly enjoyed every minute of the experience.

Visited April 2017
Helpful?
Thank kooltravel3r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnsenQueenstownNZ, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this review, 16 May 2017
WOW! We can't begin to tell you how nice it is to hear words of encouragement appreciation and praise.

We want every single customer that walks through our doors to experience the same level of service. It is thanks to customers like you taking the time to tell us what we are doing right that we are able to constantly strive for excellence, your review makes a difference to us and it is incredibly helpful as a way to introduce others to what we do here.

We hope to see you again soon,

Sincerely,

The Onsen Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,123 reviews from our community

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English first
Auckland, New Zealand
Level 5 Contributor
77 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 18 helpful votes
“Lovely hour spent in the hot pools”
Reviewed 17 April 2017 via mobile

We came here on a cool autumn day and spent an hour in a hot pool. Lovely experience, I just wished we had booked earlier so we could have come at night and star gazed.

Visited April 2017
Helpful?
Thank Liz G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnsenQueenstownNZ, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this review, 16 May 2017
Hello, Liz G

We are so glad to hear you had a superior experience when visiting our Pools.

We hope to see you again soon for an evening experience!

Yours Sincerely,

The Onsen Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Broadbeach, Australia
Level 5 Contributor
72 reviews
37 attraction reviews
common_n_attraction_reviews_1bd8 20 helpful votes
“A gem of an experience”
Reviewed 16 April 2017

This was my fourth trip to QT, but first discovery of the Hot Pools. Such a good value experience for couples. It is just beautifully set up. We did an evening experience and it just felt so private. Even though it was jet black outside with cloud cover, it felt misty and romantic. So i would have no hesitation saying this is good every time of the day.

Visited April 2017
Helpful?
Thank Courtney A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnsenQueenstownNZ, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this review, 16 May 2017
Hi Courtney A,

We are so delighted you found us!

We also happy to hear that your purchase exceeded your expectations. Online feedback is precious to us and we are thankful you took the time to let us know about your experience with us. We hope we become a regular part of your Queenstown visits!


Sincerely,

The Onsen Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
30 reviews
15 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
“Just lovely”
Reviewed 15 April 2017

Not to be missed. Very romantic and relaxing. It is worth paying for extra time as an hour goes much too quickly. Staff were friendly. The view is beautiful!

Visited October 2016
Helpful?
Thank Kara-and-Dylan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnsenQueenstownNZ, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this review, 16 May 2017
Thanks so much for your review Kara-and-Dylan,

We're glad you thoroughly enjoyed your Onsen experience and took time to yourself to sit back and relax. We're delighted that our staff are all we expect them to be!

Sincerely,

The Onsen Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
27 reviews
5 attraction reviews
“Very ROMANTIC”
Reviewed 14 April 2017 via mobile

Very very romantic. Service at front desk is great, all the ladies were very nice and helpful.
But the room is to die for.... pictures spell 1000 words

Visited April 2017
Helpful?
Thank L N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnsenQueenstownNZ, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this review, 15 May 2017
We are extremely grateful for your review L N!


We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service.
It is great to know that we were able to provide you with the highest levels of service.

We will be sure to share your review with our team on our next staff meeting.


Sincerely,

The Onsen Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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