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“Very ROMANTIC”

Onsen Hot Pools Retreat & Day Spa
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: 1-2 hours
Owner description: While Queenstown is generally done at full pace, Onsen Hot Pools takes a step back to let you take in the beauty of the surroundings and simply relax. With uninterrupted views across the Shotover Canyon, our Cedar Hot Tubs are heated to 37.8C on warmer days and up to 39.8C during the winter and can accommodate up to four adults. Our natural setting is matched by the pure water captured on its endless journey between the sky and earth to continually fill and refresh the pools. With complimentary transport to and from Queenstown, Onsen Hot Pools is relaxation the natural way.
Useful Information: Wheelchair access, Lockers / storage, Baby buggy parking, Stairs / lift, Bathroom facilities
Level 4 Contributor
27 reviews
5 attraction reviews
“Very ROMANTIC”
Reviewed 14 April 2017 via mobile

Very very romantic. Service at front desk is great, all the ladies were very nice and helpful.
But the room is to die for.... pictures spell 1000 words

Visited April 2017
Helpful?
Thank L N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnsenQueenstownNZ, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this review, 15 May 2017
We are extremely grateful for your review L N!


We believe that business is all about people and the greatest compliments we can receive are those that highlight the commitment of our staff to deliver the best possible service.
It is great to know that we were able to provide you with the highest levels of service.

We will be sure to share your review with our team on our next staff meeting.


Sincerely,

The Onsen Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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San Francisco, California
Level 5 Contributor
66 reviews
26 attraction reviews
common_n_attraction_reviews_1bd8 7 helpful votes
“Fun way to relax for an hour”
Reviewed 11 April 2017 via mobile

I was a little unsure how much I'd like this; I love hot tubs but I wasn't sure how much the mountain views would factor into it. While the mountains are beautiful, they are the same mountains you see in town. However, what I found more interesting is listening to the birds and the bees and enjoying the sounds of nature while in the hot tub. While it's complete privacy visually, you can hear your neighbors. Not well enough to discern conversations but the sound of them opening their window, the jets, and loud laughter. Shuttle was very convenient. Highly recommend to anyone who enjoys hot tubs.

Visited April 2017
Helpful?
Thank Aparna J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnsenQueenstownNZ, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this review, 15 May 2017
Dear Reviewer,

We are so delighted you took the time to try us. We are even more delighted that we were able to be all that you expected us to be. Online feedback is precious to us and we are thankful you took the time to let us know about your experience with us.


Thanks again for your visit,

Yours Sincerely,

The Onsen Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
3 reviews
“STUNNING!”
Reviewed 8 April 2017 via mobile

Only a short journey from Queenstown and from the moment you arrive until leave...quality! Waiting area/reception recently revamped with charging area! The hot pools them self with view...unbeatable along with men/women's shower/changing facilities also revamped.

Visited April 2017
Helpful?
Thank Tony P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnsenQueenstownNZ, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this review, 10 May 2017
Hi Tony P,

We are are so grateful for your feedback,

We are constantly hard at work doing everything we can to deliver high quality experiences to every one of our customers. It is thanks to customers like you taking the time to tell us what we are doing right that we are able to constantly strive for excellence.

Your review makes a difference to us and it is incredibly helpful as a way to introduce others to what we do here.


Thanks for being a 5* Customer!

Sincerely,

The Onsen Team


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2 reviews
“Romance with a view”
Reviewed 8 April 2017 via mobile

The Onsen Hot Pool staff treated us like royalty during our private tub session. Beautiful view with amazing treatment. 10/10

Visited April 2017
Helpful?
Thank Mathew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnsenQueenstownNZ, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this review, 10 May 2017
Hello, Mathew B,

We are so glad to hear you had a superior experience when visiting our Pools. Our common goal is to constantly strive to deliver the very best by treating our customers as they deserve!

Thanks again for giving us 10/10!

Sincerely,

The Onsen Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 3 Contributor
12 reviews
5 attraction reviews
“Amazing!!”
Reviewed 6 April 2017 via mobile

Absolutely stunning and breathtaking views of stars and mountains. Accompanied by wine (of our choice or any alcohol ), chocolate (or ice cream and water). It was a beautiful and relaxing experience! Only down side, you get asked to be there 15mins early, we got let in 15 mins AFTER our booked start time and still had to leave on the booked leave time (so only 40-45mins actual time in the spa)

Overall, Amazing experience and worth the $$$

Visited April 2017
Helpful?
Thank Adrian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnsenQueenstownNZ, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this review, 10 May 2017
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review
Hi Adrian R,

We are so delighted you took the time to try us.

We do apologise if you were delayed going into your session. We always recommend all guests to arrive 15 mins early prior to their session for check-in which allows for a relaxed check in process before being taken to the pool room. We try our best to communicate to all of our guests that we do operate on tight time schedules, however, not all guests check-in on time which can cause slight delays in getting people out of their pool room.

We always work as efficiently as possible to ensure everyone has the same experience, even with delayed time we would never cut time from your pool if you have checked-in 15 mins prior to your pool session. Everyone in our team is familiar with our mission statement which is focused on making certain our customers come first.

Our brand promise is all about delivering seamless experiences that exceed customer expectations, receiving such high marks even after your delay time is greatly appreciated.

Thanks again for your review, we hope to see you again soon.

Yours Sincerely,

The Onsen Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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