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“Romance with a view”

Onsen Hot Pools Retreat & Day Spa
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: 1-2 hours
Owner description: While Queenstown is generally done at full pace, Onsen Hot Pools takes a step back to let you take in the beauty of the surroundings and simply relax. With uninterrupted views across the Shotover Canyon, our Cedar Hot Tubs are heated to 37.8C on warmer days and up to 39.8C during the winter and can accommodate up to four adults. Our natural setting is matched by the pure water captured on its endless journey between the sky and earth to continually fill and refresh the pools. With complimentary transport to and from Queenstown, Onsen Hot Pools is relaxation the natural way.
Useful Information: Bathroom facilities, Baby buggy parking, Stairs / lift, Lockers / storage, Wheelchair access
2 reviews
“Romance with a view”
Reviewed 8 April 2017 via mobile

The Onsen Hot Pool staff treated us like royalty during our private tub session. Beautiful view with amazing treatment. 10/10

Visited April 2017
Helpful?
Thank Mathew B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnsenQueenstownNZ, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this review, 10 May 2017
Hello, Mathew B,

We are so glad to hear you had a superior experience when visiting our Pools. Our common goal is to constantly strive to deliver the very best by treating our customers as they deserve!

Thanks again for giving us 10/10!

Sincerely,

The Onsen Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
Level 3 Contributor
12 reviews
5 attraction reviews
“Amazing!!”
Reviewed 6 April 2017 via mobile

Absolutely stunning and breathtaking views of stars and mountains. Accompanied by wine (of our choice or any alcohol ), chocolate (or ice cream and water). It was a beautiful and relaxing experience! Only down side, you get asked to be there 15mins early, we got let in 15 mins AFTER our booked start time and still had to leave on the booked leave time (so only 40-45mins actual time in the spa)

Overall, Amazing experience and worth the $$$

Visited April 2017
Helpful?
Thank Adrian R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnsenQueenstownNZ, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this review, 10 May 2017
OnsenQueenstownNZ, General Manager at Onsen Hot Pools, responded to this review
Hi Adrian R,

We are so delighted you took the time to try us.

We do apologise if you were delayed going into your session. We always recommend all guests to arrive 15 mins early prior to their session for check-in which allows for a relaxed check in process before being taken to the pool room. We try our best to communicate to all of our guests that we do operate on tight time schedules, however, not all guests check-in on time which can cause slight delays in getting people out of their pool room.

We always work as efficiently as possible to ensure everyone has the same experience, even with delayed time we would never cut time from your pool if you have checked-in 15 mins prior to your pool session. Everyone in our team is familiar with our mission statement which is focused on making certain our customers come first.

Our brand promise is all about delivering seamless experiences that exceed customer expectations, receiving such high marks even after your delay time is greatly appreciated.

Thanks again for your review, we hope to see you again soon.

Yours Sincerely,

The Onsen Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
Level 5 Contributor
72 reviews
18 attraction reviews
common_n_attraction_reviews_1bd8 27 helpful votes
“Definitely great quality pools with awesome views but chlorinated”
Reviewed 6 April 2017

The only gripe is that its chlorinated which I didn't expect. other than that we had a great hour in the pool, its a quality place all around. The atmosphere is just perfect, they can provide drinks and snacks too if you order. A happy birthday sign was a nice touch. The lighting is great too so it makes everyone..even me.. look ok! :)
just the chlorine thing... if I had known that would I have still gone.. probably not, not for the price and time anyway.

Visited March 2017
Helpful?
Thank friedlock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnsenQueenstownNZ, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this review, 9 May 2017
Hi friedlock,

Thank you so much for taking the time to write such a nice review.

Communications are essential to a good experience and somehow we managed to fail you in this area.

All of our marketing does mention that we do use Bromine to treat the pools if necessary, we bombard the passing water flow with high intensity ultraviolet rays which eliminates the need to use chlorine. We apologise if this wasn't what you expected, however we do try our best to communicate this throughout your booking process, clearly this time around that was not the case and for that we are sincerely sorry.

It is thanks to feedback like yours that we can tackle issues that may impact our most valuable asset, our customers.

Thanks again for your review,

The Onsen Team




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Swan Hill, Australia
Level 1 Contributor
3 reviews
3 attraction reviews
“Amazing views ”
Reviewed 3 April 2017 via mobile

My husband and I come here during our honeymoon . We had the candlelight indulgent package and it was amazing and so relaxing. The water was a little hot for our liking but there was a cold water tap that helped cool it down. The view was amazing as the sun started to come down. Would highly recommend!

Visited April 2017
Helpful?
Thank tagraham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnsenQueenstownNZ, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this review, 9 May 2017
tagraham,

We really appreciate that you took the time to share details about your recent visit to our Hot Pools.

Thank you so much for taking a few moments to let us know how we are doing.
It is thanks to customers like you taking the time to tell us what we are doing right that we are able to constantly strive for excellence.

We appreciate your recommendation!

Yours Sincerely,

The Onsen Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wellington, New Zealand
Level 4 Contributor
25 reviews
16 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
“Awesome place...great views...”
Reviewed 1 April 2017

Went there in late afternoon after booking a few weeks before..easy to find....and short walk down to the complex...had to wait then escorted to our pool ....it's really cool being in a hot pool and looking out at such a stunning views...playing spot the jet boat on the shotover as they into view down below....quite expensive but well worth the cost....

Visited March 2017
Helpful?
1 Thank MichaelSmyth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
OnsenQueenstownNZ, General Manager at Onsen Hot Pools Retreat & Day Spa, responded to this review, 9 May 2017
Dear MichaelSmyth,

Thank you for taking the time out of your busy schedule to review our business.
We are so delighted to hear that your purchase exceeded your expectations and hope to see you again soon.

Yours Sincerely,

The Onsen Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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