I booked a pool threee months before arriving in Queenstown and had a number of people recommend I go also.
My husband and I arrived at the pools 20 min before our booking and were told that somebody would come and get us when our pool was ready. Nobody had come to collect us and we had to go and ask one of the girls at reception what was going on. When we did it seemed like they had forgotten us and they were hurrying around trying to get everything prepared (at this point we were running ten min late). I would of given this place a higher rating but I felt like another number. I thought there would have been more organisation seeing as though i had booked it three months in advance.
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