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Leza C

Good stay

4.0 of 5 bubblesReviewed 10 Apr 2024
Good location, friendly staff, comfortable beds, great shower. I was surprised at the price we paid there was no air-conditioning, and the furniture was very tired with chips and stains. If you have a car, you need to take your chances finding a spot in their very small underground carpark on arrival because there is nowhere to pull up out the front. They have another carpark at the back, but you need to phone them to get access.
Date of stay: March 2024
Room Tip: No air-conditioning if you are staying in Summer - just pedestal fans provided.
Trip type: Travelled with family
3.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
4.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Peppers Beacon Queenstown, responded to this review
Responded 11 Apr 2024
Kia Ora, we very much appreciate your feedback regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please accept my sincere apology if your experience did not meet you expectation.
I am glad to hear you enjoyed our centrally located hotel with friendly staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
The Guest Relation Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,078)
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All reviews coffee machine full kitchen bedroom apartment large balcony view of the lake gas fire underfloor heating close to town car parking amazing views living area fantastic location easy walk wifi fireplace accommodation nz
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4 - 9 of 2,078 reviews
Reviewed 9 April 2024 via mobile

Very far from “luxury accommodation”. Yes, the views and the location are great but the suite itself is very disappointing. The furniture is tired, dated, unclean. There is no ventilation in the bedrooms, they felt stuffy. The size was good for our family and the kitchen was suitably stocked with utensils to cook a basic meal but unfortunately the negatives massively outweigh the positives overall. Certainly not worth the money spent on this. It’s a real shame because it has so much potential.

Date of stay: April 2024
Trip type: Travelled with family
Thank Kat T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Peppers Beacon Queenstown, responded to this reviewResponded 12 April 2024

Kia Ora , Thank you for taking the time to leave us a review. We continuously work to create good customer experiences, and we’re sorry to hear that we missed the mark here. Please accept my sincere apology if your expectation did not meet you experience. I will share your comment with the relevant department and management and you can rest assured this issues will be looked into seriously.

Thank you again for sharing your experience. We are glad to hear your enjoyed the views. It is our hope that you will give us the opportunity to better serve you in the future.
The Guest Relation Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 March 2024 via mobile

You are paying an exorbitant price for the view only. Extra charges for parking. Rooms, sofas, blankets, carpets are mouldy, dirty, smelly and there is no ventilation in the bathrooms. There are better value accommodation with great views too.

Date of stay: March 2024
Trip type: Travelled with family
Thank Nomad623148
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Peppers Beacon Queenstown, responded to this reviewResponded 3 April 2024

Kia Ora ,we very much appreciate your feedback regarding your stay here at Peppers Beacon. Please accept my sincere apology for any dissatisfaction and frustration you experienced during you visit. I will share your comment with the relevant department and management to check if any improvement has be done asap. I can totally understand the frustration from your viewpoint and you can rest assured this issue will be looked into seriously to avoid recurrence.

Thank you again for sharing your experience, and we hope you will give us another opportunity to serve you better in near future.
Sincerely, The Guest Relation Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2024

The room was very spacious, clean and comfortable, the view of the lake with the sitting area was nice to enjoy. The location was also perfect. There was no bench or table on which to put our suitcases, nor a dresser, although there was plenty of room for one, so we had to rummage through them on the floor to get our belongings, which was annoying. We also had to lug our large heavy duffel bags up a flight of stairs to get to reception, then down when we left as there is no valet. You also had to take two separate elevators and walk across the courtyard or car garage to connect from one to the other with your bags which was odd. We learned when we got there that the site is an apartment complex with a hotel in the back, so there is no regular hotel lobby. It's OK for one night, which is how long we were there, but I wouldn't recommend any longer stay.

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank marycay t
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Peppers Beacon Queenstown, responded to this reviewResponded 5 April 2024

Kia Ora, Thank you for taking the time to provide us with your feedback regarding your stay with us at Peppers Beacon Queenstown. We appreciate honest and constructive feedback as it provides us an opportunity to evaluate our services, amenities and practices.

We understand that there were some elements of your stay that fell short of your expectations and we apologize for any inconvenience this may have caused. Here at Peppers Beacon Queenstown, we are committed to providing our guests with a comfortable stay and offering them the highest quality service possible. Unfortunately, this did not seem to be the case during your visit. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely, The Guest Relation Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2024

On arrival late Thursday 28th March, we found we had booked the wrong room by mistake, for our much-needed Easter weekend away. We didn't even unpack and went outside to walk and talk and it was quite emotional and i was very upset (lots of tears) but as everything was fully booked out, I decided that the room was ok and we would still enjoy ourselves and have our break away from work. Calming down and accepting the holiday as it was, we arrived back at the reception to have LENA, the wonderful receptionist stop us on entry to inform us that she had discussed with her manager what could be done and had come up with a solution. She then personally escorted us to our new amazing room that totally met our original expectations and more so. I could not believe it and cried all over again! It was so refreshing to know that in our busy commercial world, that human kindness is still there and her name is LENA. Thank you so much for everything to make our Easter 2024 so special. ( Lyndell )

Date of stay: March 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank LyndellandMarc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Peppers Beacon Queenstown, responded to this reviewResponded 5 April 2024

Kia Ora Lyndella and Marc, we very much appreciate your feedback regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with our team and Lana. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely, The Guest Relations Team.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2024

I loved the room with the most beautiful view of the lake. I can see other reviewers concerns re thin walls and noise and lack of AC. These were not the concerns during my visit as the weather was beautiful and the hotel wasn't busy. The coffee was good too. The location is amazing with a short walk flat to the city.

Date of stay: March 2024
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank IcyApple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Services, Guest Services / Front Office at Peppers Beacon Queenstown, responded to this reviewResponded 6 April 2024

Kia Ora, we very much appreciate your feedback regarding your stay at the Peppers Beacon Queenstown. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
I am glad to hear you enjoyed our mountain and lake views from our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
The Guest Relation Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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