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Suehes
Western Ireland, Ireland

Superb Lakeside apartment - absolutely loved it

5.0 of 5 bubblesReviewed 15 Feb 2024
We stayed 3 nights in a 1 bed Lake view apartment on the 3rd floor and it was stunning - the best place we have ever stayed. The apartment was spacious, well appointed, with a magnificent view. All staff were cheerful, friendly and informative. The Oaks is situated on the Lakeside walk - an enjoyable stroll into Queenstown. We loved it here and would move in if we could!
Date of stay: February 2024
Room Tip: WiFi a bit slow
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, Other at Oaks Queenstown Shores Resort, responded to this review
Responded 24 Feb 2024
Dear Suehes,

Thank you for taking the time to share your experience with us! We're delighted to hear that you had such a fantastic stay at our lakeside apartment. It's wonderful to know that you found the accommodation spacious, well-appointed, and enjoyed the magnificent view from the 3rd floor.

We take great pride in providing exceptional service, and we're thrilled that our staff made a positive impression on you with their cheerful, friendly, and informative assistance.

Your kind words mean a lot to us, and we're honoured that you consider our place the best you've ever stayed. While we can't accommodate your wish to move in permanently, we'd be more than happy to welcome you back for another unforgettable stay whenever you're in the area.

Thank you again for choosing to stay with us, and we look forward to welcoming you back soon!
The Oaks Shores Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 6 January 2024

5-star view with motel service level. Really pathetic with no dining options nor central laundry service. Inconsistent wifi connectivity. Looks like we were living in a major construction site. Insufficient parking facilities and we got a parking fine for roadside parking. In fact, we have cancelled 3 remaining nights as we manage to secure another hotel accommodation in central Queenstown. We are AVC members and we are extremely disappointed. Btw. check out time is at 10.00 am

Date of stay: December 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank Getaway43931541294
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, Other at Oaks Queenstown Shores Resort, responded to this reviewResponded 22 April 2024

We apologize for the inconvenience and disappointment you experienced during your stay. It's regrettable to hear about the issues you encountered, including the lack of dining options, inconsistent Wi-Fi, and construction disruptions. We understand your frustration with the parking situation and the early check-out time. We'll address these concerns internally to improve our services and facilities. As an AVC member, your feedback is valuable to us, and we'll strive to make necessary improvements. We're sorry we couldn't meet your expectations this time, and we hope you'll give us another chance to provide you with a better experience in the future.

Santiago from The Oaks Shores Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 November 2023

Extremely disappointed!

There is major construction happening at the location and all hotel facilities are unavailable.

We booked back in July and the booking confirmation said there was some “refurbishment” happening to one block and there may be minor noise disturbances to guests (in photo). WHICH IS COMPLETELY MISS LEADING!
Not one mention of facilities not being available that were listed in the hotel facilities description and photos promoting how great the hotel was.

We have a baby and specifically booked this hotel (that is 35 minutes walk out of the main centre and close to nothing) because we were expecting to be able to utilise the gym, restaurant and bar and be close to our room. We paid $2650 for 4 nights - Absolute disgusting customer service.. we will be never coming back!

Date of stay: November 2023
Trip type: Travelled with family
Thank Seaside06368055489
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, Other at Oaks Queenstown Shores Resort, responded to this reviewResponded 22 April 2024

We apologize for the inconvenience caused by the ongoing construction and the unavailability of hotel facilities during your stay. We understand your frustration, especially with a young child and the expectations set by the booking confirmation. Your feedback regarding the misleading information is concerning, and we'll investigate and address it internally to ensure accurate communication in the future. We deeply regret that we couldn't meet your expectations and provide the experience you anticipated. Your comments are valuable to us, and we'll use them to improve our services and communication. Again, we apologize for the inconvenience and hope you'll consider giving us another chance in the future.

Santiago from The Oaks Shores Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2023

The Oaks Shores Queenstown is a wonderful hotel currently going through a major renovation ... but do not let that put you off! My Premier Hotel room was one of the new renovated rooms and it was clean, quiet and comfortable with a beautiful view of Lake Whakatipu and the mountains. I walked to town every day by the Frankton Track (about 3.5km or 40 minutes) but it did not feel that long as the view was stunning. They run a shuttle service in the afternoons and evenings which is very convenient.

The staff were so friendly, helpful and amazing. As a female solo traveller, they made sure that I was safe with pick up and drop off with the shuttle and my room was too my liking. David the shuttle driver was excellent in making sure I got to where I was going safely.

I think the only things that could have made it a 5 star review would be having a microwave in the room (the toaster was helpful though!!), hot water in the shower in the early mornings - I do not think it kicked in until about 6am and I was up early most mornings - and having the shuttle run a few times in the mornings as well. Maybe also have a few "heat and eat" meals available if you did not feel like going into town for dinner. Also, the heated towel rail stopped working half way through my stay and it was unable to be fixed before I left.

All in all, a great stay in Queenstown and I would definitely stay here again.

Room tip: Ask for a higher floor. If you love walking, this is so close to the Frankton track which takes you directly to the city centre.
Date of stay: September 2023
  • Trip type: Travelled solo
    • Value
    • Location
    • Service
Thank amsykes
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, Other at Oaks Queenstown Shores Resort, responded to this reviewResponded 22 April 2024

Thank you for your detailed and positive review of The Oaks Shores Queenstown! We're thrilled to hear that despite the ongoing renovation, you had a wonderful experience with us. It's delightful to know that you enjoyed the renovated Premier Hotel room and its stunning views of Lake Whakatipu and the mountains. We're glad our staff could ensure your safety and comfort, especially as a solo female traveler. Your suggestions regarding room amenities and shuttle services are duly noted, and we'll take them into consideration for future improvements. We apologize for any inconvenience caused by the issues with the heated towel rail. Your feedback is invaluable to us, and we look forward to welcoming you back on your next visit to Queenstown!

Santiago from The Oaks Shores Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 August 2023

Very disappointed, and extremely overpriced. It is one thing to put a small disclaimer on your website that there is construction underway at the resort, and very different to put your guests NEXT DOOR to the site. Not to mention, the misleading photos that were posted to persuade you into booking the resort. I booked a lake and mountain view room and paid extra for this premium facility, to have half the view gone and covered (as shown in the photos) and a few days later for the white sheets to be taken down and construction workers looking into your balcony. There is no privacy and not to mention the lack of customer service. When I continuously was explaining my problem, they answered with “we disclosed that construction was occurring”. What they don’t do, is disclose that you will be woken up every morning at 7am to drilling and loud banging and trucks next to your window. We had workers outside our apartment too (as shown in the second photo), just showcasing the lack of privacy. It was also a 45 minute walk into town and very difficult getting bags to your room. They also had exposed cables in the workplace, we did not know if these were live or not as there was no sign to disclose this (also shown in a photo below). A MASSIVE safety hazard to guests walking through. I DO NOT recommend this place, stay away!

Date of stay: August 2023
Trip type: Travelled as a couple
Thank Sarah W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, Other at Oaks Queenstown Shores Resort, responded to this reviewResponded 1 September 2023

Dear O6752TMsarahw,

Thank you for taking the time to leave us a review!

Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.

Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.

We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.

Thank you again for choosing to stay with us and for your time in sharing your feedback.

Best regards,
Oaks Shores Queenstown Resort Team!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2023

We booked a 3-bedroom apartment with Oaks Queenstown way in advance in February (for staying in August) and have not been informed or updated about the construction underway.

Upon our check-in, we were told that our room is located at Block 1. The receptionist showed us a layout of Oaks Queenstown and highlighted the route from the reception to Block 1 and mentioned in the passing that there was a "little bit of mess" in the car park area.

We tried to look for a signage to Block 1 after getting into the car park area but there were conflicting signages pointing at different directions. Then we saw a staff in construction uniform and asked for assistance and she helpfully took us to Block 1. To our surprise, the staff led us to a construction site and was told that it was the only way to go to Block 1. As you can see from the photos, there was a big red signage saying "DANGER" so basically Oaks Queenstown is putting me and my family in grave danger. There were also dangling wires and cables everywhere.

I just noted that the official website of Oaks Queenstown mentioned that there is a construction underway but Oaks Queenstown hold out that the construction "will present little if any disruption to hotel guests". I do NOT agree. Oaks Queenstown is in fact putting all Block 1 hotel guests in danger as we would need to go INSIDE a construction site without any protection gear day in and day out. Carrying suitcases up and down the stairs inside a construction site is also ridiculous!

In my opinion, the whole Block 1 should not be used at all. When we came back from dinner the other night, we were horrified by the darkness of the pathway and a family member almost tripped!!!

Room tip: Do NOT consider this property before the construction is completed.
Date of stay: August 2023
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
1  Thank Flora M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, Other at Oaks Queenstown Shores Resort, responded to this reviewResponded 1 September 2023

Dear Cupiee,

Thank you for taking the time to leave us a review!

Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.

Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.

We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.

Thank you again for choosing to stay with us and for your time in sharing your feedback.

Best regards,
Oaks Shores Queenstown Resort Team!

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