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bonfonz

Bon's review

5.0 of 5 bubblesReviewed 21 Jun 2023
I enjoyed my stay, the heating worked well which I was most happy with being a frosty time to visit. Like the access via Frankton walkway, nice staff, great stay. Would have been happy with hot choc in the tea coffee tray, enjoyed the stay over all.
Date of stay: June 2023
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Review collected in partnership with Minor Hotels
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, Other at Oaks Queenstown Shores Resort, responded to this review
Responded 9 Jul 2023
Dear Bon,

Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.

We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.

Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.

Best regards,

Oaks Shores Queenstown Resort Team!

This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 12 June 2023

Hotel has good location, great view facing Lake Wakatipu. Free shuttle bus to CBD. However, no restaurant onsite. Also, a lot of renovation on going. Access going to room was like a maze. Needs improvement on customer experience.

Date of stay: June 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Minor Hotels
Thank mrarviesarmiento
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, Other at Oaks Queenstown Shores Resort, responded to this reviewResponded 9 July 2023

Dear Guest,

Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.

We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.

Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.



Best regards,

Oaks Shores Queenstown Resort Team!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 June 2023

Experience the most captivating view of the mountains from the location of this hotel. Across the lake to the snowcapped mountains. The spacious balcony is inviting on a sunny day. The beds are very comfortable and the pillows superb. The general layout of our apartment was spacious and equipped with bath tub and all the necessities of a kitchen are available.
When we stayed, renovations were underway and although noise was not a problem (long weekend) the reduction in parking spaces was awkward.
The only negative I could mention was the bar food was pretty ordinary and staff a little inexperienced but otherwise totally worth the money .

Date of stay: June 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Minor Hotels
Thank Les T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, Other at Oaks Queenstown Shores Resort, responded to this reviewResponded 9 July 2023

Dear Les,

Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.

We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.

Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.



Best regards,

Oaks Shores Queenstown Resort Team!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2023

Apartment was beautiful, fabulous views.
Too far out of town without a car.
Shuttle only operating from 4pm
Beware of construction of new apartment building, we were right next to it, which made access to room tricky and also noise was issue
We lost hot water twice.

Date of stay: May 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Minor Hotels
Thank Julie S
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, Other at Oaks Queenstown Shores Resort, responded to this reviewResponded 9 July 2023

Dear Julie,

Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.

We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.

Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.



Best regards,

Oaks Shores Queenstown Resort Team!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2023

Rooms were amazing but the $1 bond by only credit card was ridiculous. Never needed a credit my last stay Let alone own a credit card. So was made to get $200 cash out from in town that’s busy as with a tired toddler.

Date of stay: June 2023
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Minor Hotels
Thank Locket31st
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, Other at Oaks Queenstown Shores Resort, responded to this reviewResponded 9 July 2023

Dear Locket31st,

Thank you for taking the time to share your recent experience through our Guest Satisfaction Survey.

We appreciate your feedback and are delighted to learn that you enjoyed your stay and we met your expectations. Your feedback has been shared with the team to continue to inspire and motivate them to deliver exceptional guest service.

Regarding the NZD 1 pre-auth transaction, it is not a bond, it a standard procedure in order to check that we do have a valid credit card registered as the guest's backup in case extraordinary expenses had to be charged such as property damage, Food&Beverage Room Charges, etc.

Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future.



Best regards,

Oaks Shores Queenstown Resort Team!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2023

When we arrived at our room after taking kids (7&8) to Luma. There was already a couple in that room. Which was very uncomfortable for both us & them. We then had to walk to reception carrying bags & be allocated another room. We then had to walk all the way to the new room carrying bags. Staff attitude was nonchalant about the situation. While my pregnant partner had to carry bags unnecessarily around hotel. Room cleanliness standards need improved.

Date of stay: June 2023
    • Value
    • Rooms
    • Cleanliness
Review collected in partnership with Minor Hotels
Thank 48marie2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest Relations Manager, Other at Oaks Queenstown Shores Resort, responded to this reviewResponded 9 July 2023

Dear 48marie2023,

Thank you for taking the time to leave us a review!

Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay.

Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.

We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.

Thank you again for choosing to stay with us and for your time in sharing your feedback.

Best regards,
Oaks Shores Queenstown Resort Team!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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