Spent couple of nights at Villa del Lago while we were in town. Check-in was smooth except that everything was self-serviced and their reception was closed (yes, you won’t be welcomed or greeted by anyone). The one bedroom apartment was big and cozy despite it’s bit dated; and the lake view from there was magnificent. One of the problems we have had is accessibility issue. There are in fact a lot of stairs from main entrance down to the apartment, and it’s really difficult to move our suitcases from up there to down here. If you only have a backpack, you may have no issue; but if you have 2 suitcases and more like us, then it will be hard (especially under heavy rain and when everything are outdoor without any cover and ground can be slippery). So, be prepared for some fat burning exercise lol!! Also, I’d suggest to drive if you decide to stay here. Yes, it’s around 20 minutes walk to town center but it is definitely not a good idea to walk under strong wind and heavy rain. And let’s not forget taxi is hard to get (as you are away from town centre); and Uber is not reliable at all. Overall, I wouldn’t describe Villa del Lago as a small luxury hotel but a self-catering Airbnb style apartment. Even they have charged quite an amount of cleaning fees, the room itself is not 100% clean; and they would still request the guest to throw all the rubbish into the bin somewhere out there in the car park and to clean everything that have been used before check-out. Feel like we can get something nicer with the same amount of money next time.

Stayed her during lockdown in August/September 2021. Charlotte really helped us out here with a great apartment. Must be one of the most comfortable stays we have experienced. Though it's getting a bit dated and really needs a deep clean, overall the apartment is extremely 'livable' and of a great size. The views are just simply epic!! Apartment is on the lake's edge and you can start the Frankton walkway from your doorstep. The walk to Queenstown is a very easy 20 or so minutes. Absolutely great...so lucky to spend lockdown here.

Pros: The 2 bedroom, 2 bathroom Lake View Apartment was spacious and warm, had a gas fire and heaters going. Beautiful contempory bathrooms. Excellent mountain views from most directions beyond a row of flats. Handy to town with a car or a $10 Uber ride.
Cons: Interior did not reflect the freshness of the photos- interior a bit dated and in need of a deep clean. It may have just been the apartment we were in. Room service was sketchy and it was difficult to get ahold of anyone to sort this- however, they did sort it after I managed to get ahold of someone.
For the price during high season, I thought it was decent value for money. Definitely not 4-5 star accomodation, but comfortable.