A few days ago I booked a day trip via RealNZ (Queenstown) to Milford Sound. The whole tourist experience from the initial booking experience through to the 13 hour journey to Milford Sound and return to Queenstown was seamless.
A special call out to Sìan, the sales lady at the Queensland location. She was very professional, setting the expectations of the trip from beginning to finish.
Additionally a special mention for “Pete” the guide and driver. Not only was Pete an impeccable driver, he took great pleasure in explaining, as he was driving the winding roads, the history, both from a geological perspective and a mythological perspective. His enthusiasm was infectious.
Whilst it’s a long day’s journey, the Milford Sound journey was well worth the money spent.
Kudos to the RealNZ team and to Sìan and Pete!
It's wonderful to hear that your Milford Sound day trip was such a seamless and enriching experience! It's great that all through your day, you experienced excellent service from our team, specifically Sìan and Pet. We're delighted to have created such a memorable day in Milford Sound for you.
This Trip and BBQ lunch was amazing. Service on the Earnslaw was very professional. Our lunch at Walter Peak Station, was of a very high standard to being welcomed, your waitress, and the food was 5star. Thank you a day I'll never forget. Definitely not a kiwi BBQ, was top of the rang self service. Asked to go up table by table. Endless salads, hot and cold. 5 hot meats, with numerous condiments. Followed by desserts and cheeses.. Thank you
It sounds like your trip to Walter Peak Farm Station was absolutely unforgettable! We're thrilled to hear that the service, both on the TSS Earnslaw and at Walter Peak, met your high standards. Thank you for sharing your appreciation; we're delighted you had such a fantastic time and felt compelled to thank us. We hope to have the pleasure of welcoming you back for another exceptional day out in the future!
What a shame. We were a group of locals and visitors celebrating a milestone birthday. The whole dinner was rushed, we were only just finishing off our mains when we were told we had 10 minutes or else we would miss out on the desert buffet. An extra 30 minutes of dining time is much needed to get a sense of value for money, and to enjoy the ambience of the place. The on-boat entertainment was poor to middling. Bring back the piano sing song please. Service was very good and food ok for a buffet. But not value for money folks.
Thank you for taking the time to share your feedback about your recent experience, we're sincerely sorry for falling short of your expectations during this special celebration. Your comments about the timing and the rushed feeling are valuable, and we will address this concern with our team to ensure a more relaxed and enjoyable atmosphere for our guests. Thank you once again for bringing this to our attention.
The ship tour fell a bit short of my expectations. I wouldn't recommend doing just that. While you get a glimpse of the ship and get closer to the mountains, it doesn't quite hit the mark. Exploring other water tours might offer a more exciting experience.
Thank you for taking the time to share your feedback. We're sincerely sorry to hear that the cruise did not meet your expectations. We strive to be transparent with our guests on what to expect from all of our experiences, and are sorry to hear that you were disappointed. In the future, may we suggest cruising to Walter Peak farm station, where there is a vast variety of activities including farm tours and our BBQ Dining experience. Thank you again for sharing your thoughts.
We’ve done this experience three times and each time we have thoroughly loved it. The boat is a gentle, lovely sail on an incredibly beautiful lake, surrounded by mountains and vistas. The lunch is top quality, with amazing barbecue and a broad selection of food and lovely wines. The farm show is entertaining and educational, giving you a glimpse of the rural life. A great way to have some fun in Queenstown! Three times is not too many!
Thank you for your fantastic review of the TSS Earnslaw Steamship and BBQ Dinner at Walter Peak! We're delighted you enjoyed the experience just as much the third time around and found the scenery as beautiful as much as we do.
