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TSS Earnslaw and BBQ Buffet Lunch in Queenstown
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Reviews (5,881)
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63 - 68 of 5,881 reviews
Reviewed 20 April 2021

Have never complained about a bad experience before. Great boat trip with lively party atmosphere, there and back. Booked buffet dinner weeks in advance for wedding anniversary and birthday and was really looking forward to the evening. Given lovely table by window, the atmosphere was lovely and staff were excellent and friendly. This is where the pleasant experience ended. We were the very last table called up for the buffet. Plenty of meat options but not much of anything else. Empty salad and vegetable bowls which were not replenished, and a bowl of empty mussel shells. Some diners were already ahead of us for seconds and thirds by the time we were called. The quality of food and choices were underwhelming and desserts didn't live up to the advertised hype and not much choice. Seems that larger groups were called up first and got the pick of the food. Couples and small groups were left to clean up the leftovers. It seems as if the buffet is trying to cope with excessive numbers at the cost of a potentially nice experience. Left deflated and upset that a special evening celebration was ruined. Expected something better for the price.

Date of experience: March 2021
1  Thank Marek M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Real_Journeys, Guest Relations Manager at RealNZ, responded to this reviewResponded 23 April 2021

Hi Marek, thanks for taking the time to provide us with this feedback. We're pleased to see you enjoyed the boat and the atmosphere, as well as how well you were looked after by our staff, however, disappointed to see your comments that the dinner itself wasn't up to our normal high standards. The food on offer is regularly replenished and refreshed by our team, so we do apologise if that seemed to have not been the case on the night you visited. The reason we call people up to the buffet by tables is to minimise the wait time at the actual serveries and I can assure you that we don't leave couples or smaller groups until the end and it would have just been the way it happened that night. We take great pride in the fantastic food served by the team here and will ensure all your comments are passed on to the team to ensure we continue to keep our standards high, even on busier nights.
Kind regards, the team at Real Journeys.

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Reviewed 15 April 2021 via mobile

Nice 30 minute cruise across Lake Wakatipu to Walter Peak High County Farm. Prebook the BBQ buffet lunch or afternoon tea on the farm. Snacks and drinks available for purchase on the boat.

Date of experience: April 2021
2  Thank Kiwijanice
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 April 2021 via mobile

We always wanted to experience the Earnslaw and finally did last December. Our trip was an evening departure and included dinner at Walter Peak High Country Farm.
It WAS a great experience, the boat trip was great, the meal was great, the tour around the farm, including the dog herding sheep, was great. We couldn’t fault it. Highly recommended.

Date of experience: December 2020
1  Thank carlmychelled
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 11 April 2021 via mobile

We went for an afternoon cruise on the earnslaw. Last went on this cruise 30 years ago. Nothing much appears to have changed in that time. We struck a great patch of weather and enjoyed the cruise. Great on board service for drinks etc. Good commentary with some relevant history. Excellent way to chill out for a couple of hours.

Date of experience: April 2021
1  Thank PhillipB294
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Real_Journeys, Guest Relations Manager at RealNZ, responded to this reviewResponded 23 April 2021

Hi Phillip, thanks for the review. So pleased to have been able to host you once more and it's really good to read that not too much has changed on the boat, we spend a lot of time maintaining it and showcasing its great history!
Hopefully, we will be able to welcome you back for a third time sometime in the future!
Regards, the team at Real Journeys.

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Reviewed 6 April 2021 via mobile

Book this trip. Just do it. The walter peak bbq lunch or dinner is simply superb. We have enjoyed the dinner and now the lunch. Highly highly recommend. Food is outstanding setting and facilities are beautiful. The tss earnslaw was gorgeous. All round perfect.

Date of experience: April 2021
1  Thank brosa
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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