Fantastic stay with staff who remember you, your preferences and take it upon themself to make the stay memorable. Celebrated my birthday during my stay and was surprised by a bottle of wine and a dessert plate in our hotel room - thank you team Novotel Queenstown
Well equipped rooms with incredible location. The staff are friendly. The breakfast VERY AVERAGE....recommend not including breakfast with your package and going local ie. Eichardt
Make sure you book Lakeside so you have the best views. Ground floor you walk right out to the lake and upstairs you have a balcony. Can't get a better location. Housekeeping are super efficient. Beds fantastic. Bedding great too.
Dear LuxeCritic
Thanks for your generally positive review - it was disappointing to hear that you felt breakfast was average - we have tried hard to include a number of items such a s a fresh fruit juicer, smoked salmon and various other items to give a wide range of choices however will take your comments on board and review as we often do to see if we can improve it further. We normally get very good comments about the breakfast but we are sorry that it was not to your liking.
On a positive note it appears that there were many aspects of your stay that you did enjoy so we do hope that you will return some time and see us again.
thanks for your feedback
Jim Moore
General Manager
When I discovered my husband had booked at this hotel, after reading all the negative reviews, I was very upset and expecting a stay from hell there. Well, we were very pleasantly surprised. The day before we arrived they contacted us asking if we'd like an upgrade, we said yes, they upgraded us to a room with a king size bed.
The room very clean (I am extremely fussy about cleanliness) and pleasantly decorated. The buffet breakfast was very good value for money and all the staff we interacted with were very courteous & friendly.
The hotel is smack bang in the middle of everything. Everything is within walking distance.
The only things I would criticise is that there's no complimentary water in the room and ou room was at the back and we could hear the rubbish truck (?) in the wee hours of the morning.
Dear afrowoman
Thanks for your review and for staying - great to hear we looked after you well.
When looking at reviews you will always find negative comments for any business and yes you can be aware of these and read into them what you will - we want all our guests to be happy but not all guests end up in the best place for them and in some cases we do get it wrong.
When I go travelling I tend to note the percentage of good vs bad - 85% of our reviews are very good and excellent - less than 4% are poor or terrible and then others are ok - I think this reflects fairly well on the hotel at its age and stage and yes our owners will upgrade at some point - hopefully soon.
We do not promote complimentary water - the water in the rooms is perfectly fine to drink and we live in an environment where water is plentiful but resources are under pressure - so the use of plastics - particularly single use ones are being done away with - and even recycling of glass in Queenstown is problematic. We are working to install drinking fountains/refilling stations so that guests can get ample supply of filtered water as they require.
We hope to see you again soon
Jim Moore
General Manager
This is the second time I have stayed with Novotel Queenstown Lakeside, and they certainly did not disappoint! After a seamless checkin on line, I received a complimentary upgrade upon key collection and found myself in an alpine view room with vistas from the lake to the gondola and beyond. The daily buffet breakfast was superb, as was the in room dining! Staff were incredibly helpful and friendly, and always manage to achieve whatever is required or requested! And you cannot beat the location! I look forward to staying again in the future.
Dear roxanne
Great location with good view, good room, superb breakfast, helpful and friendly staff - looks like we ticked all the right boxes and you had a good stay.
Thanks for the feedback - this has been passed on. Hope to see you again soon
Jim Moore
General Manager
My wife and I just enjoyed a fantastic week staying at the Novotel, Queenstown. Undoubtedly the best location to stay when visiting. The staff were excellent and very attentive, especially, Carly Gilmore, Guest relations manager, who went over and beyond in helping make our holiday a memorable experience.
We had a lakeside room which, to be honest was faultless with a great view. Room was spacious and always kept clean and tidy by staff.
Breakfast has an excellent choice, so is the evening meal.
Thank you to everyone at the hotel, especially Carly!
Dear 559lawrencef
Thanks for your feedback - we have passed this on to Carly and the team. They always appreciate the good feedback and love to look after our guests.
We call our team Heartists - as they are artists of delivering service from the heart - it is our aim to make our guests feel valued and feel welcome - looks like we succeeded in this
Hope to see you again soon
Regards
Jim Moore
General Manager
