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Reviewed 4 January 2024 via mobile

Stayed over the NY period. The staff at the hotel are probably the best selling point about the hotel. Facilities are getting a bit tired and for the price probably need an upgrade to remain competitive. Very busy this time of year so long waits at reception, hotel bar and couldn’t get into the one hotel jacuzzi as it was booked out. Wifi wasn’t great, but I’m assuming it was under a lot of pressure. The basics are there, comfy bed, good water pressure and the location was perfect for walking everywhere.

Room tip: If you can get away without having a car do so.
Date of stay: January 2024
Trip type: Travelled with family
Thank Jackie L
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jim Moore, General Manager at Novotel Queenstown Lakeside, responded to this reviewResponded 25 January 2024

Dear Jackie L

Thanks for staying with us over New Years Eve - yes prices are at an absolute premium over this time of year all around Queenstown so we do try to stay somewhat competitive with this when considering our amazing location.
The owners of the hotel are still working through plans and designs for major upgrade works - this is taking longer than hoped but we are confident that they will get there and the results will be great for our guests.

We hope that you get back to see us again some time soon.

regards
Jim Moore
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 December 2023

As Queenstown regulars, we've stayed in quite a few different locations and the Novotel is easily the best in this price range in the downtown area.
It is showing its age, but the room was large and clean. The bed was great and we slept really well thanks to the airconditioning - it was 25+ outside.
A real plus is the Nespresso coffee machine in the room and we used this every morning.
We upgraded to a Lake View room and were on the ground floor so we could sit outside and walk out our door right up to the beach - amazing. It was very quiet - even on a Saturday night. Would definitely get this room again.
Location is ideal - centre of town, right next to the Gardens.
We would absolutely stay at the Novotel again - 4 star Hotel with 5 star value

Room tip: Get a Lake View Room - worth the extra.
Date of stay: December 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Gmoney484
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jim Moore, General Manager at Novotel Queenstown Lakeside, responded to this reviewResponded 27 December 2023

Dear GMoney 484

Thanks for staying with us - sounds like you have found the room type that suits you best and it worked for you which is great.

Yes, we acknowledge that the hotel is showing its age - the owners understand this and are working with their architects and designers on the next upgrade. This year they re-modelled a couple of rooms but did not feel they were as good as they wanted so are back to doing the same soon along with working out designs for the restaurant, bar and lobby areas - this exciting project hopefully will start in late 2024 but possibly early 2025. We are excited for this but in the meantime our aim is to have great staff that look after our guests and to maintain the building as best we can so that while it may be older that it is clean and works.
We look forward to welcoming you back soon.

regards

Jim Moore
General Manager

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Reviewed 20 December 2023

Super-friendly front-staff - went above and beyond to give us a better room (ie view) and seem to really care. Nothing too much trouble. Special mention to Nick and Carla but everybody was super nice. Felt like family truely. The rooms are fine - the corridors are showing some age but the friendliness and convenience outweighed that to me.

Date of stay: November 2023
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank V7063GCmarkg
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jim Moore, General Manager at Novotel Queenstown Lakeside, responded to this reviewResponded 27 December 2023

Dear V7063GCmarkg

Thanks for your comments and for staying with us. Great to hear that our team looked after you well and in particular Nick and Carla.
We appreciate that the hotel is getting older and we are working on an upgrade that hopefully may start as soon as late 2024 but may end up being early 2025 - we aim to have great staff, and be clean and well maintained in the meantime.

Thanks - hope to see you again some time soon

Jim Moore
General Manager

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Reviewed 14 December 2023 via mobile

We stayed 2 nights, one before and one after our Milford Track walk. The rooms were meticulously clean and hotel service was very good.
The manager was out and about during breakfast to ensure guests were happy.
The hotel is close to the Milford Track Ultimate Hikes admin centre which made things easy.

Date of stay: December 2023
Trip type: Travelled as a couple
Thank Dallas K
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jim Moore, General Manager at Novotel Queenstown Lakeside, responded to this reviewResponded 27 December 2023

Dear Dallas K

Thanks for staying and for your review - great to hear that we looked after you well.
I like my time in the restaurant and try to get up there when I can as it is a good time to meet our guests and to get feedback but also just to make sure we are looking after people as I want all our guests to be looked after.

Thanks for your comments - they are helpful to the team.

regards
Jim Moore
General Manager

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Reviewed 8 December 2023

Good position in town within easy walking distance of everything. We were given a very small room with a very small balcony (no seats or table). A shower over the bath (grab rail but just an old style shower curtain) was not ideal. Very comfortable bed and good room safe. Strange recent "add-on" of a semi-circular desk (?) below TV. Great breakfasts. Helpful reception and tour offerings.

Room tip: Give yourself plenty of time to enjoy the great buffet breakfast.
Date of stay: November 2023
Trip type: Travelled as a couple
Thank KandTCanberra
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jim Moore, General Manager at Novotel Queenstown Lakeside, responded to this reviewResponded 11 December 2023

Dear K and T

Thanks for your feedback on your recent stay - while your rating of your experience was not as high as we would like to achieve a number of your comments were positive so on balance it appears that you did enjoy your time in Queenstown which is good.

We are still working through with our owners the next major upgrade which we hope will not be too far away. This will get rid of all of the shower curtains and the majority of showers over the baths.

The desk is not a recent add on - it has been there since the last upgrade which is quite a few years now.

It was pleasing to hear that you had great breakfasts which is a very important part of having a great stay - and also that the team looked after you.

We appreciate you staying and do hope that you will come back again some time.

regards

Jim Moore
General Manager

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