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Reviews (197)
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All reviews via taxi main building continental breakfast courtyard room basic amenities stunning views single bed comfortable rooms bus service duty manager up hill late at night in town stayed one night lake wakatipu comfortable stay minute drive
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Reviewed 18 January 2019

Quiet and modern place with a great view of the lake and mountains (you need to book the rooms with lake view though). Pretty basic amenities. If you are looking for a fuss-free place to stay for your holiday, this is the one!

Date of stay: December 2018
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank nnoms
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mario_G_Sandulescu, Manager at Kamana Lakehouse, responded to this reviewResponded 4 weeks ago

Kia ora

Thank you for taking the time to write an overview of your stay with us. We really appreciate all the feedback given to us which will help us to do even better. All Tahuna Lakeview rooms have views of Lake Wakatipu.

I look forward to welcoming you back again soon.

Warmest regards,
Mario Sandulescu
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2019

Great view to the lake, clean and spacy room, friendly staff. Although the hotel seems to be under renovetion and has been recently reopened with a new name, this didn’t affect our stay too much.They seem to try to differentiate, which we noticed when we ordered Creek sallad, which was actually chips with a litlle different spice.

Date of stay: December 2018
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank Connector62730862151
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mario_G_Sandulescu, Manager at Kamana Lakehouse, responded to this reviewResponded 4 weeks ago

Kia ora

Thank you for taking the time to write an overview of your stay with us and I am proud to that you have given us a full 5 star rating. We really appreciate all the feedback given to us which will help us to do even better.

I look forward to welcoming you back again soon.

Warmest regards,
Mario Sandulescu
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2019

Unless you want to spend a LOT of money for a view you’re better off staying in the heart of Queenstown for the same price or even cheaper. Overall meh hotel meh service meh staff. They had changed the name of the hotel without even telling us so we couldn’t even find the hotel when we first got there and we had to drag our luggages up and down the street trying to find it then we werent even allowed to check in until 4pm. We told them beforehand we were staying for our honeymoon and it was the ONLY hotel that did nothing special, not even a welcome card. We placed the towels on the floor and could clearly see they were simply placed back on the rack. They never took out the trash even when we placed it outside on the balcony. The bar was ridiculously expensive at 20$ for a cocktail. The mini bar was empty and the fridge wasnt even cold. There was construction right next to our room since they are remodeling so that gave us something ugly to look at through the window. Checkout time was 9am!!!!! That is insane!! And NO ONE even told us this when we checked in. My husband had to call the night before to confirm the time and we were appalled when they told us 9am this was also not stated in our reservation. We begged them until they gave us a few more hours since we werent even allowed to check in until 4pm. This hotel is NOT worth the price, stay somewhere else.

Date of stay: December 2018
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank andreakleinb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Smario001, Manager at Kamana Lakehouse, responded to this reviewResponded 4 weeks ago

Kia ora Andrea,

Thank you for taking the time to share your feedback. I apologize for the confusion regarding our property's name change, it looks like despite our best efforts we dropped the ball there and I'm very sorry about that.

There is always something to learn from our guest's feedback and we will strive to improve on the points you mentioned. Although our check-in time is 2pm and check-out 10am we believe in a flexible approach to accommodate our guests special requests and have done this for a long time. If you noticed a different information being circulated I apologize and I would love to hear more from you so we can correct it [mario@kamana.co.nz]. In the same time I am glad the team here was proactive and able to accommodate a free late check-out until 12 noon.

Andrea and Brian please accept our apologies if your experience was not what we intended to deliver. I look forward to connect with you and discuss more about your review.

Sincerely,
Mario
Hotel Manager @ Kamana Lakehouse

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Reviewed 18 January 2019

Clean and modern rooms great amenities. Beautiful view, fast wifi comfy beds, friendly staff. Absolutely loved this hotel will definitely stay here when we return to Queenstown. Good location not far from city centre

Date of stay: December 2018
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank sarahmO6480XZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mario_G_Sandulescu, Manager at Kamana Lakehouse, responded to this reviewResponded 4 weeks ago

Kia ora,

Thank you so much for choosing to stay with us, and for your lovely review, we are so pleased and proud that you enjoyed your stay so much with us.

We look forward to welcoming you back soon.

Warmest regards,

Mario Sandulescu
Hotel Manager

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Reviewed 18 January 2019

It was a very romantic place to stay with my partner the employees are friendly and the bed was so amazing to sleep on will be staying there again on our next Queenstown trip hopefully when its fully renovated!

Date of stay: December 2018
Trip type: Travelled as a couple
Review collected in partnership with this hotel
Thank Sarah K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mario_G_Sandulescu, Manager at Kamana Lakehouse, responded to this reviewResponded 4 weeks ago

Kia ora Sarah,
Thank you for taking the time to write an overview of your romantic stay with us. We really appreciate all the feedback given to us which will help us to do even better.

I look forward to welcoming you back again soon.

Warmest regards,
Mario Sandulescu
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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