We only stayed one night but we were very happy with our stay. Loved the view from bedroom and great to have little balcony with table. The free buffet breakfast was good and dining room has lovely view. Staff friendly and helpful
Free parking a bonus.
Would definitely stay here again.More
Booking.com
Taking safety measuresExpedia.com
Arrived at the Holiday Inn expecting great things after looking at the photos. The staff at check-in were welcoming and friendly. The reception/restaurant area was modern and had great views of the lake/mountain so was excited to see the room.
The room itself had a mountain view but overall it felt like it had seen better days. Plenty of scuff marks on the wall and spots on the wall sockets. There was no mirror in the room except for a small one in the bathroom. The bathroom felt dated and worn out. The tv was fixed to one side of the room and there was only one armchair so only one of us could sit in front of it at any given time. No satellite channels like BBC news / CNN which I'd expect from a Holiday Inn. The walls were quite thin, heard next door talking/making noises. At the foot of the stairs to our unit there were laundry bags and dirty plates strewn there - its not that pleasant to walk past. Perhaps there were better placed rooms and we got unlucky.
However, if its just for a night or two then its fine but if your looking for something a bit more special there might be better options.
Hello Mssunshine12,
Thanks for choosing to stay with us among your many lodging options. We also appreciate your candid remarks.
It is great that you enjoyed the views from our hotel. While I am happy you found our hotel colleagues’ accommodating, I understand your dissatisfaction with our room and bathroom’s current interior layout and decor, along with the limited television channels. I am also sorry to hear about the room’s soundproofing, hallway’s cleanliness and inadequate mirrors. Trust that our hotels observe the highest standards to ensure an exceptional experience for all our guests. That said, I will immediately share your feedback with our hotel’s upper management for review and improvements in our amenities and services.
I hope you’ll give us another chance to give you a remarkable hotel experience.
Best,
Kenneth F.
Case Manager
IHGService
Have just had 3 nights in your lakeview room and can highly recommend you. All the staff were amazing from reception to restaurant and housekeeping - they went out of their way to accommodate us and were incredibly welcoming. Our twin room was comfortable, clean and certainly met our expectations - and wow the view was priceless!!!
Highly recommend this hotel and will definitely be staying again when we return to Queenstown. Thank you Team :)
Dear Guest,
Thank you for your positive feedback and rating.
We're very pleased to know that you had a pleasant and enjoyable stay with us. Thank you for your kind words of praise.
We hope to see you again on your next visit.
Sincerely,
Holiday Inn Queenstown
We got the lakeview room and it had the best view of the Wakatipu lake! The room was cozy and the bed was very comfortable.
Our package included a breakfast buffet which we really enjoyed. The view from the restaurant was awesome as well. It was a great experience being able to have breakfast whilst enjoying the beautiful scenery.
Dear Guest,
Thank you for your positive feedback and perfect rating.
We are very happy to know that you had a pleasant and enjoyable stay with us.
We hope to see you again and look forward to your next visit.
Sincerely,
Holiday Inn Queenstown
Staff service, cleanliness and restaurant were high standard.
Special mention to Monica, Amar and Cris who oozed hospitality - thank you
Bed was comfortable and amenities on point.
Dinner in the restaurant was yum!!
Dear Guest,
Thank you for your kind words of praise.
We're very pleased to know that you had a pleasant and enjoyable stay with us.
We hope you choose to stay with us again.
Sincerely,
Holiday Inn Queenstown
We spent 3 nightS at the start of the week hear, room and view was great (lovey view).
The only point that could do with a little attention would be the bathroom, ie up dating.
The staff were extremely helpful and could not do enough to help, there was an ampul selection for breakfast and we ate in the restraint on 2 occasions as the food was so good (The steak was amazing).
We would like to thank all the staff for making our stay so good.
Dear Guest,
Thank you for your positive feedback and rating.
We're very pleased to know that you had a pleasant and enjoyable stay with us. Thank you for your kind words of praise.
We would love to have you stay with us again.
Sincerely,
Holiday Inn Queenstown
