We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Lowest prices for your stay
Expedia.com
US$127
View deal
Free cancellation until 22/04/21
Reserve now, pay at stay
Hotels.com
US$127
View deal
Free cancellation until 22/04/21
Reserve now, pay at stay
ZenHotels.com
US$108
View deal
eDreamsUS$126
PricelineUS$126
Booking.comUS$126
View all 16 deals
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
Payments made by partners impact the order of prices displayed. Room types may vary.
Payments made by partners impact the order of prices displayed. Room types may vary.
Nearby Hotels
Reviews (526)
Filter reviews
526 results
Traveller rating
162
203
103
39
19
Traveller type
Time of year
LanguageAll languages
More languages
Traveller rating
162
203
103
39
19
Show reviews that mention
All reviews superior lake view room bus stop new zealand mountain range buffet breakfast frankton road lake wakatipu town centre free wifi stayed for nights south island shuttle views accommodation ihg lakeview hill
Selected filters
Filter
Updating list...
4 - 9 of 526 reviews
Reviewed 2 January 2021

Arrived at the Holiday Inn expecting great things after looking at the photos. The staff at check-in were welcoming and friendly. The reception/restaurant area was modern and had great views of the lake/mountain so was excited to see the room.

The room itself had a mountain view but overall it felt like it had seen better days. Plenty of scuff marks on the wall and spots on the wall sockets. There was no mirror in the room except for a small one in the bathroom. The bathroom felt dated and worn out. The tv was fixed to one side of the room and there was only one armchair so only one of us could sit in front of it at any given time. No satellite channels like BBC news / CNN which I'd expect from a Holiday Inn. The walls were quite thin, heard next door talking/making noises. At the foot of the stairs to our unit there were laundry bags and dirty plates strewn there - its not that pleasant to walk past. Perhaps there were better placed rooms and we got unlucky.

However, if its just for a night or two then its fine but if your looking for something a bit more special there might be better options.

Date of stay: December 2020
Thank Mssunshine12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHG Service, Owner at Holiday Inn Queenstown Frankton Road, responded to this reviewResponded 16 January 2021

Hello Mssunshine12,

Thanks for choosing to stay with us among your many lodging options. We also appreciate your candid remarks.

It is great that you enjoyed the views from our hotel. While I am happy you found our hotel colleagues’ accommodating, I understand your dissatisfaction with our room and bathroom’s current interior layout and decor, along with the limited television channels. I am also sorry to hear about the room’s soundproofing, hallway’s cleanliness and inadequate mirrors. Trust that our hotels observe the highest standards to ensure an exceptional experience for all our guests. That said, I will immediately share your feedback with our hotel’s upper management for review and improvements in our amenities and services.

I hope you’ll give us another chance to give you a remarkable hotel experience.

Best,

Kenneth F.
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 November 2020

Have just had 3 nights in your lakeview room and can highly recommend you. All the staff were amazing from reception to restaurant and housekeeping - they went out of their way to accommodate us and were incredibly welcoming. Our twin room was comfortable, clean and certainly met our expectations - and wow the view was priceless!!!

Highly recommend this hotel and will definitely be staying again when we return to Queenstown. Thank you Team :)

Room tip: Lake View rooms - why would you come to Queenstown and not have one of these rooms - the view is priceless
Date of stay: November 2020
    • Sleep Quality
    • Cleanliness
    • Service
Thank Tewy50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn Queenstown, Guest Services / Front Office at Holiday Inn Queenstown Frankton Road, responded to this reviewResponded 21 November 2020

Dear Guest,

Thank you for your positive feedback and rating.
We're very pleased to know that you had a pleasant and enjoyable stay with us. Thank you for your kind words of praise.
We hope to see you again on your next visit.

Sincerely,
Holiday Inn Queenstown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 November 2020

We got the lakeview room and it had the best view of the Wakatipu lake! The room was cozy and the bed was very comfortable.

Our package included a breakfast buffet which we really enjoyed. The view from the restaurant was awesome as well. It was a great experience being able to have breakfast whilst enjoying the beautiful scenery.

Room tip: Must get the lake view room
Date of stay: October 2020
    • Value
    • Sleep Quality
    • Service
Thank Jordanwmk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn Queenstown, Guest Services / Front Office at Holiday Inn Queenstown Frankton Road, responded to this reviewResponded 13 November 2020

Dear Guest,

Thank you for your positive feedback and perfect rating.
We are very happy to know that you had a pleasant and enjoyable stay with us.
We hope to see you again and look forward to your next visit.
Sincerely,
Holiday Inn Queenstown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2020 via mobile

Staff service, cleanliness and restaurant were high standard.
Special mention to Monica, Amar and Cris who oozed hospitality - thank you
Bed was comfortable and amenities on point.
Dinner in the restaurant was yum!!

Date of stay: October 2020
Trip type: Travelled with family
Thank peteandtina92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn Queenstown, Guest Services / Front Office at Holiday Inn Queenstown Frankton Road, responded to this reviewResponded 31 October 2020

Dear Guest,
Thank you for your kind words of praise.
We're very pleased to know that you had a pleasant and enjoyable stay with us.
We hope you choose to stay with us again.
Sincerely,
Holiday Inn Queenstown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2020

We spent 3 nightS at the start of the week hear, room and view was great (lovey view).

The only point that could do with a little attention would be the bathroom, ie up dating.

The staff were extremely helpful and could not do enough to help, there was an ampul selection for breakfast and we ate in the restraint on 2 occasions as the food was so good (The steak was amazing).

We would like to thank all the staff for making our stay so good.

Room tip: Lake view room
Date of stay: October 2020
    • Value
    • Cleanliness
    • Service
Thank stutravel1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Holiday Inn Queenstown, Guest Services / Front Office at Holiday Inn Queenstown Frankton Road, responded to this reviewResponded 25 October 2020

Dear Guest,
Thank you for your positive feedback and rating.
We're very pleased to know that you had a pleasant and enjoyable stay with us. Thank you for your kind words of praise.
We would love to have you stay with us again.
Sincerely,
Holiday Inn Queenstown

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
View more reviews