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Brian D
Darlington, United Kingdom

Great hotel - great location

5.0 of 5 bubblesReviewed 8 Feb 2024
Our fourth stay at this hotel - that says something! We had a lovely room overlooking the lake and mountains - what a view.
The room was very clean and tidy and the vast majority of the staff were very attentive to our needs.
The concierge was very useful and helped us immensely.
A highly recommended hotel in a great location
Date of stay: January 2024
Trip type: Travelled as a couple
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Queenstown Crowne, Owner at Crowne Plaza Queenstown, An IHG Hotel, responded to this review
Responded 14 Feb 2024
Kia Ora Brian,

Thank you for your valuable feedback.
We appreciate your time in reviewing our services and it is delightful to know that you enjoyed your overall stay at the premises.
We look forward to you staying with us again soon.

Nga mihi,
Semi Madanawa – Duty Manager
Crowne Plaza Team
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews great location valet parking lake view egg station steamer wharf tss earnslaw in town per day valet service buffet breakfast hotel is located new zealand milford sound stayed two nights amazing views balcony lakeview
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Reviewed 4 February 2024 via mobile

Such a gem. Fourth time in New Zealand, third time at this hotel. Their staffing is just so wonderful. The location near the waterfront is superb, and their rooms with a view of the lake are simply gorgeous. They have a bar and a restaurant on site, guest laundry is convenient and their concierge is so willing to help. There are five types of pillow to choose from each room has a fridge and we had a Nespresso coffee machine with free milk already in our room. Ask for a balcony room if you can afford it. We spent many happy mornings and evenings just enjoying the view of the Remarkables.

Room tip: Easy bus and Wharf access.
Date of stay: February 2024
Trip type: Travelled as a couple
Thank Tracy N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Queenstown Crowne, Owner at Crowne Plaza Queenstown, An IHG Hotel, responded to this reviewResponded 6 February 2024

Kia Ora Tracy,

Thank you for your valuable feedback!
We appreciate your time in reviewing our services and it is delightful to know that you enjoyed your overall stay at the premises.
We look forward to you staying with us again soon.

Nga mihi,
Semi Madanawa – Duty Manager
Crowne Plaza Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 February 2024 via mobile

Gabriela and the entire team were wonderful!!!
Great location, terrific service and outstanding experience! Thanks for a great visit. Location direct to everything in Queenstown. And hikes nearby and transportation very convenient.

Date of stay: January 2024
Trip type: Travelled as a couple
Thank David T
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Queenstown Crowne, Owner at Crowne Plaza Queenstown, An IHG Hotel, responded to this reviewResponded 6 February 2024

Kia Ora David,

Thank you for your valuable feedback!
We appreciate your time in reviewing our services and it is delightful to know that you enjoyed your overall stay at the premises.
We look forward to you staying with us again soon.

Nga mihi,
Semi Madanawa – Duty Manager
Crowne Plaza Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2024

Lovely hotel, good value. Situated right in the centre of town, with its busy bustling vibe you would think it might have been noisy but the rooms were excellently appointed with everything you could want or need, including a bath which we have struggled to find in NZ so far!
Breakfast was good., staff friendly and helpful. Only slight downsides were 1. the bar closed at 9.30pm, and secondly there is no complimentary parking so you have to pay £15 approx per night for valet parking.
Would definitely choose to stay here again

Date of stay: January 2024
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank Fiona E
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Queenstown Crowne, Owner at Crowne Plaza Queenstown, An IHG Hotel, responded to this reviewResponded 31 January 2024

Kia Ora Fiona,

Thank you for your valuable feedback!
We appreciate your time in reviewing our services and it is delightful to know that you enjoyed your overall stay at the premises.
We look forward to you staying with us again soon.

Nga mihi,
Semi Madanawa – Duty Manager
Crowne Plaza Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2024 via mobile

Possibly the most beautiful views we had in Queenstown during our visit. It’s worth the extra stairs to get a better view with the balcony. The breakfast that’s included it’s amazing! We stayed during the cryptosporidium outbreak and the hotel made every effort to help us feel safe and that they cared. They had bottle waters and safe water to drink clearly labeled.
Another huge perk was the parking. We never had any issues with the parking ( a true blessing in Queenstown). We can’t wait to come back and stay with the beautiful balcony views

Date of stay: October 2023
Trip type: Travelled as a couple
Thank bellatrixv2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Queenstown Crowne, Owner at Crowne Plaza Queenstown, An IHG Hotel, responded to this reviewResponded 31 January 2024

Kia Ora Bellatrix,

Thank you for your valuable feedback!
We appreciate your time in reviewing our services and it is delightful to know that you enjoyed your overall stay at the premises.
We look forward to you staying with us again soon.

Nga mihi,
Semi Madanawa – Duty Manager
Crowne Plaza Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 January 2024 via mobile

We stayed at the Crowne Plaza during our first visit to New Zealand. The hotel is centrally located close to the Queenstown shopping, dining, and wharf. We appreciated the hotel’s efficient and friendly staff, starting with check in and extending through house keeping. We enjoyed our free drink tickets at the hotel bar. The lobby is a comfortable waiting area. We used our balcony quite a bit. We tried the breakfast buffet a couple of times. There is the usual hot food, egg station, coffee, juice, fresh fruits and cereals. Highly recommend the banana bread. The table service was a bit inconsistent. Our room was quiet with the standard king Mountain View.

Room tip: Recommend the standard Mountain View rooms on a higher floor. They are quiet.
Date of stay: January 2024
Trip type: Travelled as a couple
Thank TJouer
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Queenstown Crowne, Owner at Crowne Plaza Queenstown, An IHG Hotel, responded to this reviewResponded 31 January 2024

Kia OraTJouer,

Thank you for your valuable feedback!
We appreciate your time in reviewing our services and it is delightful to know that you enjoyed your overall stay at the premises.
We look forward to you staying with us again soon.

Nga mihi,
Semi Madanawa – Duty Manager
Crowne Plaza Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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