Crowne plaza is right in the heart of the tourist section of town. Across the street from great bars and restaurants. The front desk team are exceptional. And check in was efficient. Got a nice room overlooking the lake. Breakfast was decent buffet with all the expected items. Be aware that parking is by valet only and costs an additional $30 per day. My biggest issue (kinda picky) was the guy cleaning the tables at breakfast obviously had no clue what he was doing and did not understand basic hygiene. Maybe some training would help. Was pleased that there was a laundry room available. This really came in handy. I would recommend this place.

Location, location, location! Stayed three nights in Queenstown during our kids summer break. Was a perfect time to visit as the fall season was wrapping up there. What a beautiful town! The hotel was wonderful and we were highly satisfied. Our room was upgraded to a beautiful lake view and our family enjoyed sitting out on the deck enjoying the picturesque little town. The staff were kind and friendly as well.. Also appreciated the self service laundry on site! Must have especially with kids in tow. As mentioned above, location is everything and this hotel hit the mark. Everything was within walking distance! Got to pick up the famous Fergburger take away and enjoy it on the deck with the amazing lake and mountain views. Definitely one of my favorite places to visit. Will not hesitate to book again with Crowne Plaza on our next visit to Queenstown.

Friendly and helpful staff. Rooms clean and beds comfortable. Really central to the water, restaurants and tours pick up from the hotel. There are many big hotels here but if your a member it’s worth it.